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POSITION OBJECTIVE

The Adult Program Specialist position is designed to support the development and effective implementation of a comprehensive behavioral health system which enhances the lives of adults, children, and their families. This includes care coordination, and related activities to promote effective prevention and treatment strategies within the 18-county area of the Northwest Region.

ESSENTIAL FUNCTIONS

• Ensure clients receive the best services possible.
• Serve as subject matter expert of assigned programs.
• Serve has liaison and process owner.
• Serve as adult services point of contact, to include management of programs.
• Research and advocate for proven, evidence base practices known to work for a given population or service need.
• Having working knowledge of guidance documents, reporting templates, and provider contracts.
• Ensure network providers meet sub-contractual and reporting requirements
• Facilitate the sharing of best practices across the region
• Assist in the management of action plans and quality improvement plans to correct identified deficiencies
• Develop and nurture relationships with the operations team, monitoring team, contract team, quality team, data team, network provider staff, and other key stakeholders to ensure effective collaboration.
• Identify trends and common service gaps; and work collaboratively with the operations team, contract team, quality team, and network providers to develop countermeasures.
• Participate in Quality Assurance/Quality Improvement and contract monitoring processes, as needed
• Assist in the d evelopment of programs to ensure there is an appropriate array of behavioral health services throughout NWFHN's network of service providers
• Assist in the creation of programmatic contracting documents to include: program descriptions, performance measures, service targets, reporting requirements, provider budgets and budget narratives, start-up periods, payment methods, and funding allowances/restrictions.
• Provide training, support, and technical assistance to NWF Health Network staff and provider network.
• Monitor civil and forensic waitlist to identify trends, gaps, and opportunities for process improvement.
• Lead regional program meetings twice a year, and as needed.
• Represent NWF Health Network in statewide meetings.
• Provide compliance, quality; and operational counsel and oversight around behavioral health programs and services.
• Have a working knowledge of DCF Chart 8, and funding OCAs (Other Cost Accumulators).
• Collaborate with operations, monitoring, contracts, and data to promote and develop quality improvement initiatives.
• Compile reports, and complete in-depth reviews of reports to identify trends, gaps, and opportunities for improvement.
• Prepare and present reports and findings, to include an analysis of opportunities for improvement and strategies to address service gaps.
• Contribute to an engaging, positive work environment.
• Participate actively in departmental meetings, training and education, as well as the quality management process.
• Comply with NWF Health Network's policies, procedures, code of conduct, contracts and other legal obligations.
• Assist with training other employees and providing back up when necessary.
• Perform other duties as assigned.
• Understand, support, and promote the organization's mission, vision and values This list of essential functions is not intended to be exhaustive.

NWF Health Network reserves the right to revise this job description as needed to comply with actual job requirements.

QUALIFICATIONS

REQUIRED:

• Bachelor's degree from an accredited university and 3 years' experience in a human services field
• Previous experience in behavioral health
• Proficiency in Microsoft Office desktop applications
• Prior experience with data analysis and reporting
• Possession of a valid Florida Driver's License, the continuation of an acceptable driving record, and availability of reliable transportation

PREFERRED

• Master's degree from an accredited university and/or 5 years' experience in a human services field with established relationships with the Northwest Region sub - contracted providers, DCF, and community resources
• Prior experience working for a non - profit or governmental agency
• Minimum three (3) years of experience working in the Behavioral Health field.

SKILLS:

• Proficiency in Excel and data presentation
• Ability to lead meetings and group projects, as well as, speak in public situations
• Ability to evaluate and analyze data
• Excellent assessment skills and intervention strategies
• Ability to act with a high level of independent judgment
• Ability to handle confidential information appropriately
• Excellent written, oral and interpersonal communication skills
• Ability to establish and maintain effective working relationships with a variety of other professionals
• Ability to travel and work flexible hours as required
• Exceptional knowledge of community resources
• Ability to speak, read and write English at the college level
• Ability to research as a means to problem solve and develop policy/processes.
• Ability to demonstrate professional ethics relating to child protection and client interaction
• Employer is an affirmative action/equal opportunity employer.

All Qualified applicants will receive consideration for employment without regard for race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.