Summary The Supervisory Program Specialist is located in the Enrollment & Case Management Division of the VA Health Eligibility Center. This position will be in the VHA Enrollment and Case Management call center whose primary initiative is to support the Veteran's Health Enrollment system. The primary purpose of this position is to provide second line supervision and management support for staff performing in Enrollment & Case Management. Responsibilities Performs supervisory tasks within the scope of the existing HEC policies. Observes subordinate staff performance and conduct work performance critiques. Monitors timeliness of customer support provided by subordinate staff. Develops and implements programs and techniques to establish new and modified work methods /business procedures. Ensures subordinates are trained or otherwise familiar with the section and HEC policies/procedures. Performs multi-functional studies and special projects.

Work Schedule:

Monday through Friday, 8:00am to 4:30pm

CST Telework:

This position may be authorized for Ad-hoc telework.

Virtual:

This position is not a virtual position. Return to Office ( RTO ): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Supervisory Program Specialist/PD06849

A Relocation/Recruitment Incentives:

Not Authorized Critical Skills Incentive ( CSI ): Not Approved Permanent Change of Station ( PCS ): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959

Physical Requirements:

The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identific To view full details and how to apply, please login or create a Job Seeker account