Share compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.

Cross Functional Collaboration Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience. Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows. Identify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy. Contribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights. Support clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________ Data Analysis & Documentation Accurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns. Reviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance. Participate in data driven initiatives designed to improve regional retention performance and overall program effectiveness. Shares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________ Education & Experience Bachelor's degree required. Active, professional clinical credentials required, such as: Registered Nurse (RN) or o Registered Dietitian (RD) 3+ years of experience training and/or supporting insulin pump patients. Direct experience working with healthcare providers in a diabetes care setting. Current Certified Diabetes Care and Education Specialist (CDCES) credential required. Ability to maintain all required professional licensure and Omnipod product certifications. Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms. Skills & Competencies Strong clinical acumen with expertise in diabetes technology and data interpretation. Excellent phone presence with exceptional interpersonal, customer service, and communication skills. Consultative, influence based approach to customer engagement and retention. Proven ability to build trust and long term relationships in a remote, phone based environment. Strong problem solving, workflow optimization, and objection handling skills. Self directed, process oriented, and adaptable in a fast paced retention focused setting. Proficiency in Microsoft Office and Salesforce. Prior industry, commercial, or sales adjacent clinical experience strongly preferred. Physical & Work Requirements Remote position - must live in assigned geographic region Home workspace must meet company security and productivity standards. Ability to sit and speak on the phone for extended periods during scheduled shifts. Manual dexterity required for computer and headset use. Availability for occasional evenings, weekends, holidays, and limited travel as needed

Additional Information:

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including:

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

Application Details:

This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (

NASDAQ:

PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. 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Clinical Retention Specialist (North-MA, NY, PA, NJ, ME, CT, RI, NH, VT )