Concord Coalition to End Homelessness (CCEH)

Housing Support Specialist Last Updated:

November 25, 2026

Position Title:

Housing Support Specialist Reports to:

Program Manager Status:

Full-time, 40 hours per week

FLSA:

Non-exempt, Hourly Position Summary The Housing Support Specialist provides direct support to individuals experiencing homelessness & housing instability. This position works collaboratively with clients to secure and maintain housing and connect with community services. T The ideal candidate is compassionate, organized, self-motivated, and able to maintain professional boundaries while building supportive relationships with clients. Essential Duties and Responsibilities Housing Support Assist clients with housing searches, applications, and housing-related documentation. Develop and maintain positive working relationships with landlords, property managers, and housing providers. Help coordinate rental assistance and other stabilization resources. Provide ongoing support to housed clients, including rental assistance coordination, appointment reminders, budgeting support, landlord communication, and referrals to community providers. Support clients in maintaining housing and addressing challenges that may threaten housing stability. Perform routine home inspections. Documentation and Data Management Maintain accurate, timely, and complete client records and case notes. Enter and manage data within agency databases and reporting systems. Ensure compliance with agency policies, confidentiality requirements, and funding guidelines. Experience with HMIS, Salesforce, or similar database systems is preferred but not required. Collaboration and Professionalism Work collaboratively with coworkers, community partners, landlords, and service providers. Participate in team meetings, trainings, and agency initiatives. Demonstrate strong organizational skills and effective communication. Maintain appropriate professional boundaries and confidentiality at all times. Utilize a strengths-based, client-centered approach when working with individuals from diverse backgrounds. Qualifications Required High School Diploma with 2-3 years experience working with vulnerable populations, Associate's degree; Batchelor's preferred. Experience in customer service, human services, social services, housing programs, community outreach, or related fields. Strong interpersonal and communication skills. Ability to manage multiple tasks and maintain accurate documentation. Ability to work independently and as part of a team. Commitment to treating all individuals with dignity and respect. Preferred Experience working with individuals experiencing homelessness, housing instability, mental health challenges, or substance use disorders. Knowledge of local housing and community resources. Experience with HMIS, Salesforce, or other case management databases. Familiarity with housing stability and trauma-informed care practices. Benefits for You

• Medical Insurance
• 100% company paid
• Dental Insurance
• 100% company paid
• Vision Insurance
• 100% company paid
• Employee Assistance Program
• Voluntary 401K with up to 3% match after 1 year employment
• Mileage reimbursement
• Generous PTO
• Professional development assistance
• Tuition discounts at SNHU and UNH Manchester
• Complimentary Greater Concord Chamber of Commerce membership

Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Education:

Bachelor's (Required)

Experience:

Case management: 1 year (Required)

Work Location:

In person