Program Manager

Program Manager at NAVCO Program Manager at NAVCO in Highland Park, New Jersey Posted in 4 days ago.

Type:

full-time

Job Description:

Job Description Who We Are:

Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities.

Position Summary:

The Program Manager is responsible for creating, developing, and maintaining customer-specific programs and initiatives for key NAVCO accounts. This role serves as the primary point of contact and customer advocate, guiding cross-functional teams across multiple locations to ensure consistent service delivery and successful program execution. The Program Manager oversees both installation and service strategies, aligning internal teams, subcontractors, and partners to exceed customer expectations through cost-effective, scalable solutions. This role plays a critical part in driving customer satisfaction, operational excellence, and long-term account growth.

Key Responsibilities:

Customer & Program Management

• Serve as the primary point of contact for all operational and service-related initiatives for assigned accounts.
• Build strong relationships with key stakeholders and navigate customer organizations effectively.
• Develop and implement customer-specific programs aligned with goals, expectations, and service standards.
• Act as a customer advocate, ensuring alignment between NAVCO teams, subcontractors, and partners.
• Ensure consistent delivery of NAVCO services across all customer locations. Operations & Execution
• Manage and coordinate all operational aspects of strategic customer engagements.
• Deploy standardized processes, tools, and best practices to drive efficiency and consistency.
• Utilize technology (e.g., Microsoft Excel, OneDrive, Microsoft Forms) to track and manage program activities.
• Understand customer requirements, local regulations, and industry best practices.
• Identify scope gaps and opportunities for account expansion in partnership with Account Managers. Performance & Reporting
• Track, analyze, and report on Key Performance Indicators (KPIs) for assigned accounts.
• Maintain accurate and up-to-date account documentation for internal and external use.
• Lead Quarterly Business Reviews (QBRs) with customers and internal stakeholders.
• Provide regular updates to executive sponsors, including escalations and risk mitigation strategies. Strategy & Continuous Improvement
• Engage industry partners to stay informed on emerging technologies and trends.
• Support continuous improvement initiatives to enhance service delivery and program outcomes.
• Balance strategic planning with hands-on execution to drive measurable results. Team Collaboration & Leadership
• Guide and mentor cross-functional teams without direct supervisory responsibility.
• Foster collaboration across Operations, Service, Sales, and external partners.
• Promote accountability, alignment, and high-performance standards across all teams involved.

Education & Experience:

• 5+ years of experience in a customer-facing operations role such as Program or Project Management.
• Experience managing complex, multi-location accounts or enterprise-level customers.
• Bachelor's degree preferred or equivalent experience.
• Program Management Professional (PgMP) certification is a plus
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent communication and presentation skills, including customer-facing interactions.
• Strong analytical and problem-solving abilities.
• High level of adaptability in a fast-paced, evolving environment.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Financial acumen, including understanding margins, contracts, and cost management.
• Strategic thinker with the ability to execute tactically.

Company Benefits & Perks:

• 401(k) Retirement Plan

HSA / PPO

health plans, dental, vision, and supplemental life insurance

• Annual Profit-Sharing Bonus
• Vacation based on years of service
• Recognition and Rewards Program
• Sick / Mental Health Days (5 paid days annually)
• Social Responsibility Day (1 paid volunteer day annually)
• 9 Paid Holidays + 1 Personal Floating Holiday
• Magellan Employee Assistance Program
• ESOP - Employee Stock Ownership Program

AAP / EEO

Statement NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.