Student Success Coach (Program Specialist 3) Pierce College District
- 3.2 Puyallup, WA Job Details Full-time $62,892
- $76,608 a year 13 hours ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Military leave Paid military leave Vision insurance Loan forgiveness Life insurance Retirement plan Qualifications Customer relationship building Customer service Client relationship development Decision making Customer relationship management
Full Job Description Position Summary Please Note:
The salary range for this position is $ 62,892.00
00 annually monthly, depending on qualifications, with periodic increments up to $ 76,608.00 annually. This is a full-time, permanent, classified, overtime-eligible position with the Pierce College District and may be eligible for up to two days of remote work per week after the probationary period. The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college. The Pierce College Student Success Coach (SSC) advances Pierce College's mission through equity-centered, holistic, and relationship-based student support grounded in the Belong, Advance, and Thrive (BAT) framework and Inclusive Practices philosophy. Within a Guided Pathways framework, the SSC provides culturally responsive, appreciative, and sustaining advising and case management services that support student belonging, persistence, completion, transfer, career readiness, and overall well-being. The SSC works intentionally to remove barriers and advance equitable outcomes for students who have been historically underserved or excluded from systems, policies, and practices, with a commitment to Black and Brown Excellence. The SSC builds meaningful relationships with students to identify strengths, interests, goals, and support needs; guides students in academic and career planning; and connects students to campus and community resources that promote engagement, self-efficacy, and success. In partnership with student services, instruction, and other campus partners, the SSC contributes to an inclusive college environment where students feel valued, supported, and empowered to thrive. This position reports directly to the Director of Advising and Advocacy. This position requires regular and consistent attendance. About the District Pierce College is a high-performing, mission-driven, data-informed, student-focused district committed to equity, diversity, and inclusion. For 55 years, Pierce College has developed a national reputation for academic excellence and support services to ensure student success. The district is proud of the many awards and recognitions it has received. Pierce College is an Achieving the Dream Leader College of Distinction and was the 2017 recipient of their prestigious Leah Meyer Austin Award, given for measurable improvements in student outcomes. Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four-year institution, employment and earnings rates after graduation, and access for and success of minority and low-income students. Pierce College District was named as a Top 10 finalist for the 2021 Aspen Prize and a Top 25 for 2023. Pierce is also one of 30 original AACC Guided Pathways colleges and one of first five College Spark Washington pathways colleges. We have bold goals to have all students on a career pathway to increase completion rates for all students and to close achievement gaps by 2027. Want a feel for our District. Take a peek with aerial campus views! Pierce College Fort Steilacoom Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake. Pierce College Puyallup Located on an expansive site with 125-acres of wooded land with beautiful hideaways. Pierce College at JBLM Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families that are serving our country. Our colleges enjoy a strong presence in the communities in which they serve and participate in numerous partnerships with business, community, government, and educational organizations. Essential Functions The Student Success Coach (Program Specialist 3) will be responsible for the following, but not limited to: Case Management, Coaching, and Retention Provide culturally responsive, appreciative, and sustaining advising case management services that advance the engagement, retention, and success of marginalized and minoritized students. Foster an environment in which students feel affirmed, empowered, respected, and valued throughout their educational journey. Support students in navigating academic, career, financial, and personal barriers to persistence and completion, including barriers related to prior educational experiences, trauma, and systemic inequities; provide timely referrals and coordinated support with campus and community resources. Build trusting relationships with students through proactive outreach, ongoing case management, and multiple communication modalities. Guide students in exploring career pathways, selecting programs of study, understanding degree requirements, and developing short and long term academic and career plans. Assist students in evaluating options when goals, progress, or circumstances change by using advising technologies, student data, and case management tools to identify needs and support informed decision-making. Monitor academic progress, degree completion milestones, and funding eligibility requirements; provide early intervention and retention support for students experiencing academic or personal challenges. Collaborate with internal and external partners to assist students with funding processes, transfer planning, graduation preparation, career readiness, and connection to college resources and engagement opportunities. Evaluate unofficial transfer credits and support students in accessing Academic Credit for Prior Learning (ACPL) opportunities and related evaluation processes. Maintain accurate and timely documentation using college-approved advising and case management systems to document services, monitor student progress, and support retention efforts. College Support Advance Pierce College's mission, commitment to equity, and antiracism efforts by promoting access, opportunity, and success for diverse student populations. Assist in the development, implementation, and continuous improvement of advising and coaching materials, practices, and services that support historically underserved students. Participate in career fairs, transfer events, outreach activities, committee work, shared governance, and other institutional initiatives that support student success and engagement. Engage in ongoing professional development and apply learning to improve advising practices, team collaboration, and student support services. Contribute to continuous improvement efforts related to advising, coaching, retention, and student success practices through implementation of recommendations, assessment, and collaboration. Other Duties as Assigned Perform other duties as assigned in support of student success, divisional operations, and institutional priorities. Qualifications Education Required Bachelor's degree from an accredited college or university in Human Services, Psychology, Sociology, Social Work, or Customer/Client Relations. OR An equivalent combination of education and experience may be considered in lieu of a bachelor's degree. If using equivalency for education, the following requirements must be met: Associate's degree and two (2) years of experience serving clients, students, or customers from diverse backgrounds and intersecting identities. OR Four (4) years of equivalent work experience in lieu of a degree. This experience must be in addition to the minimum experience required for the position. Experience Required Student/Client Service Experience One (1) year of experience providing direct student services in an educational setting such as advising, financial aid, TRIO, multicultural services, Workforce Education, or related programs; OR one (1) year of experience managing a client caseload in a school, nonprofit, or human services setting. Equity, Inclusion, and Student Support Experience Demonstrated experience providing culturally responsive services to individuals with diverse and intersecting identities and multicultural backgrounds. Demonstrated experience assisting individuals with goal setting, problem solving, decision-making, and exploring academic, career, or personal options. Demonstrated experience making effective referrals to internal and external support resources. Communication and Technology Experience Demonstrated experience providing services through multiple communication modalities including in-person, phone, email, chat, and virtual platforms. Demonstrated experience using electronic information systems, databases, or case management software. Demonstrated experience learning and following privacy laws, confidentiality requirements, and compliance standards. Special Requirements After a conditional offer of employment, the successful candidate must consent to and pass a criminal records background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in this position. Required Competencies Communication and Relationship Building Demonstrates strong written, verbal, and interpersonal communication skills, including active listening, respectful feedback, and professional communication across multiple settings and modalities. Builds and maintains positive, ethical, and professional relationships with students, colleagues, and community partners. Demonstrates strong customer service and student support skills with the ability to foster trust, rapport, belonging, and meaningful engagement. Cultural Humility and Inclusive Practice Demonstrates cultural humility and the ability to work effectively with individuals from diverse cultural, racial, ethnic, socioeconomic, educational, linguistic, disability, gender identity, sexual orientation, age, and life experience backgrounds. Provides culturally responsive, trauma-informed, and student-centered support that recognizes and values diverse identities, experiences, and perspectives. Uses inclusive and respectful communication practices that promote equity, dignity, belonging, and access for all students. Adaptability and Professional Effectiveness Adapts effectively to changing priorities, responsibilities, technologies, and organizational needs. Maintains professionalism and effectiveness while managing competing demands, interruptions, deadlines, and high-volume workloads. Demonstrates strong organization, time management, follow-through, and attention to detail. Problem Solving and Student Support Analyzes complex situations, identifies student needs, and develops appropriate solutions, referrals, and support strategies. Uses sound judgment and critical thinking to support student success, persistence, and engagement. Technology and Information Competency Proficient in Microsoft Office programs including Word, Excel, Outlook, and PowerPoint, or comparable software systems. Effectively navigates databases, case management systems, online platforms, and other technology tools. Accesses, evaluates, interprets, and applies information and student data to support decision-making, improve services, and reduce barriers to success. Ethics, Integrity, and Accountability Demonstrates integrity, professionalism, honesty, and ethical behavior in all interactions and responsibilities. Maintains confidentiality and complies with applicable laws, regulations, policies, and procedures. Accepts personal responsibility for the quality, accuracy, and timeliness of work. Collaboration and Teamwork Works collaboratively and cooperatively with colleagues and campus partners. Values diverse perspectives, contributes positively to team efforts, and supports a culture of respect, inclusion, and shared responsibility. Application Process Application Requirements To be considered for this position, applicants must: Meet the required qualifications as outlined in this announcement. Complete the online application profile at https://www.pierce.ctc.edu/hr and apply for the specific job opening.
Cover Letter:
Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement.
Resume:
Upload (attach) detailed résumé of all educational and professional experience.
Transcripts:
Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education and/or coursework. International transcript must include a foreign transcript evaluation. For a list of approved credential evaluation services, visit: https://www.naces.org/members.
Please note:
Certain positions require specific levels of educational attainment such as a post-secondary degree, licensures or certifications. In order to evaluate applicant materials to determine if the minimum qualifications are met, information regarding your education and experience should be included in your application materials. Applications without transcripts attached, may receive notification that their application materials are incomplete. If you receive a notice and information has been provided elsewhere in your applications materials, please disregard. (Unofficial transcripts acceptable for application process; official transcripts required upon hire).
References:
Upload (attach) a list of at least t hree (3) professional references with names, telephone numbers, and e-mail addresses. One of which must be your current or most recent supervisor. Letters of recommendation will not be accepted.
Supplemental Question:
Provide a response to the following question. The College's goal is to support all students and to achieve racial and social equity in pursuit of mission. If you were selected for this position, how would you contribute to and support this goal? Please limit your response to a maximum of 500 words. To learn more about our Equity, Engagement, and Belonging efforts, please visit: https://www.pierce.ctc.edu/about/mission-vision/equity-engagement-belonging/ Special Note To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date. All correspondence regarding your application status will be sent to the email address associated with your
SCHOOLJOBS.COM
account. Please make sure to check your spam folder periodically, in the case of an automated, incorrect delivery. Terms of Employment This is a full-time (40 hours per week) classified, overtime-eligible position with Pierce College District. This position is permanent after serving a 6-month probationary period. The primary work location will be at Pierce College, Puyallup campus. Occasional travel to Pierce College campuses or sites may occur. Work hours are between 8:00 a.m. and 5:00p.m. Monday through Friday with occasional evenings and weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites. This position may be eligible for occasional remote work once the incumbent is established in the role. Regular and consistent attendance is required. Salary & Benefits The salary range for this position is $62,892.00
00 annually monthly, depending on qualifications, with periodic increments up to $76,608.00 annually. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. Physical Work Environment This position is required to work indoors in an open office environment, which requires visual concentration on detail, dexterity, precision, and is subject to frequent noise and interruptions. Reasonable Accommodation Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service. Screening & Interview Process Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned. Please Note This is a competitive selection process. Your application materials will be reviewed and evaluated based on the minimum qualifications listed for the position. Applicants whose qualifications most closely correspond to the district's needs will be eligible for further consideration. Notification of application status normally occurs 4 to 6 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews. Conditions of Employment Prior to the start of employment, finalist(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Conditional offer letters will be accompanied by a declaration and authorization to release information form to be completed by the applicant. Disclosure is required under Washington State Law
RCW 28B.112.080.
An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire. Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy. Bargaining Unit This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA). Equal Opportunity The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. For more information about this position or assistance regarding your application, contact Human Resources at: . Questions regarding equal employment opportunities or discrimination may be directed to the following: Kelly Benson
- Interim Title IX Coordinator & ADACO/Section 504 Coordinator (253) 964-6716 Deena Forsythe
- Vice President for Human Resources (253) 964-6586 Paula Henson-Williams
- District Affirmative Action Officer (253) 864-3229
