TCM Program Manager

TCM Program Manager Atlantis Health Services - 2.5 El Paso, TX Job Details Full-time $50,000 - $53,000 a year 17 hours ago Qualifications Microsoft Word Spanish Microsoft Excel QMHP Certification Electronic health records (EHR) management English Driver's License Bachelor's degree

Full Job Description Job Title:

TCM Program Manager Department:

Psychosocial Rehabilitative Program (PSR) Reports to:

Chief Operating Officer Position Type:

Full-Time, Salaried Salary Range:

$50,000 - $53,000 annually

Location:

In-Office (Not Remote) Position Overview The TCM Program Manager of the Case Management department serves as the operational support leader and acts as the primary day-to-day support contact for case managers. This role works directly under the Chief Operating Officer to ensure the effective daily operation of the program, proper utilization of services, compliance with Medicaid regulations, and growth of the program census. This position does not serve as the direct supervisor of case managers but instead functions as the first point of contact for operational guidance, workflow support, and program coordination while escalating clinical decisions and personnel matters to the COO. The TCM Program Manager must demonstrate strong initiative, problem-solving ability, organizational skills, and the ability to support a high-performing team environment while maintaining program compliance and quality standards. Essential Responsibilities Program Operations & Support Serve as the first point of contact for day-to-day operational questions from case managers. Provide guidance on workflows, documentation processes, and program procedures. Escalate clinical decisions and HR matters to the COO. Support COO in maintaining program structure and operational efficiency. Follow up on tasks assigned to case managers and interns and provide updates to COO. Assist COO in identifying program improvement opportunities. Program Growth & Census Development Identify clients within the organization who qualify for PSR services. Coordinate

ANSA/CANS

completion to determine eligibility. Ensure timely assessment completion to allow for assignment to case managers. Assist with census growth initiatives. Participate in occasional community outreach and marketing events to promote program services. Caseload & Service Delivery Maintain an assigned caseload. Provide a minimum of 70 billable units weekly (17.5 hours face-to-face services) . Maintain high quality clinical documentation. Data Entry & Authorization Oversight Provide support to the remote data entry staff regarding questions on the following to prevent service delays: Caseloads Authorizations Eligibility verification Unit tracking Assist with discrepancies and corrections. Work closely with billing to maintain proper service flow. Compliance & Quality Assurance Assist COO with internal and external audits. Monitor documentation quality trends. Identify staff training opportunities. Assist with program quality improvement initiatives. Provide coaching support to staff when documentation or performance concerns are identified (under COO direction). Training & Staff Support Provide operational guidance to case managers. Assist with onboarding coordination of new case managers. Help identify training needs within the department. Support COO in maintaining documentation and productivity standards.

Interdepartmental Collaboration Work collaboratively with:

Billing department Intake department Medical providers Therapy providers Administrative leadership Maintain strong professional relationships across departments. Assist in resolving operational barriers affecting service delivery. Required Qualifications Education Bachelor's degree in Behavioral Health field required (Psychology, Social Work, Sociology, or related field). Master's degree preferred. Experience Mandatory QMHP-CS experience (no exceptions) Experience in case management programs required Experience supporting staff operations preferred Required Skills Strong organizational skills Ability to multitask in a fast-paced environment Strong problem-solving ability Professional communication skills Strong attention to detail Ability to work independently Ability to work under pressure Technical Requirements Must be proficient in: Microsoft Excel Microsoft Word Electronic Health Records Data tracking systems Basic reporting functions Additional Requirements Bilingual English/Spanish (Required) Valid driver's license Reliable transportation Ability to work occasional evening or weekend community events Professional demeanor when interacting with staff and clients Core Competencies The TCM Program Manager must demonstrate: Initiative Accountability Professional judgment Program awareness Team support mindset Strong communication Solution-focused thinking Leadership support skills Key Performance Expectations Success in this role will be measured by: Workflow efficiency Census growth support Unit utilization improvements Staff support effectiveness Role Purpose This role exists to: Strengthen daily program operations, support staff success, improve utilization, maintain compliance, and support the COO.