Women's Program Coordinator Job Description Job Title:

Support Services Women's Program Coordinator Reports to: Support Services Manager General Summary The Women's Program Coordinator assists the Support Services Manager with administrative and operational work, carries a parent mentoring caseload, and helps develop women's parent education programming. The role includes mentoring clients participating in women's parent education and supporting Spanish-speaking clients when language skills allow. Spanish/English bilingual ability is preferred but not required. The coordinator will also assist with growing and maintaining community partnerships. All duties and responsibilities are performed in support of Vida's mission, vision and statement of faith. Essential responsibilities This role supports Vida clients through parent mentoring, intake coordination, community-resource navigation, program support, and bilingual access when available. The position combines direct client care with administrative follow-through and community collaboration to strengthen services for women and families. Parent mentoring and client support Represent Vida in the community, including the Spanish-speaking community when bilingual ability is available. Mentor clients through Vida's women's parent education program while maintaining compassionate, consistent, and healthy boundaries. When bilingual ability is available, mentor Spanish-speaking clients, patients, and residents; provide translation support when appropriate and within the role's scope. Intake, scheduling, and office coordination Schedule, screen, and conduct client intake appointments. Answer client and staff questions related to scheduling and appointment coordination. Assist with planning, coordinating, and supporting client group programming activities and events. Complete projects and tasks as assigned by the Support Services Women's Program Manager. Respond to Vida Support Services program inquiries. Community resources Help maintain and update the Community Resources Binder so information remains accurate, current, and accessible. Program development, mentor support, and community partnerships Contribute to strategic goals related to program development and bilingual access when available. Partner with community organizations to help meet unmet needs of clients. Help further develop parent education programming under the manager's direction. Provide mentor support and day-to-day guidance as assigned (caseload questions, session quality, and consistent use of Vida mentoring practices). Schedule Availability to occasionally attend client fellowship, engagement, and organizational fundraising events outside the regular work schedule.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving:

Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.

Customer Service:

Manages difficult or emotional patient/resident/client situations; Responds promptly to patient/resident/client needs; Solicits patient/resident/client feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication:

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication:

Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Teamwork/Professionalism:

Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality Management/Quality:

Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Organizational Support:

Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities. Qualifications Education 1.

Minimum Requirement:

An Associate Degree or High School Diploma/GED with equivalent practical experience in a professional office or community-facing setting. 2.

Preferred Education:

A Bachelor's Degree in Social Work, Human Services, Psychology, Family Studies, or Family & Consumer Education. 3.

Language Skills:

Native or professional Spanish/English bilingual fluency is strongly preferred to support the program's specific bilingual access goals, though it is not strictly required. 4. Valid driver's license and reliable transportation required 1. Experience Direct Client Care & Mentoring (1-2 Years): Experience working directly with individuals or families in a helping capacity. This includes parent education, case coordination, mentoring, social work, or crisis intervention. 2. Administrative & Systems Work (1-2 Years): Proven experience in an office administration, scheduling, or coordination role. Candidates must have functional knowledge of Microsoft Office (Word, Excel, SharePoint) and a track record of handling data or schedules accurately. 3.

Boundary Management:

Demonstration of managing emotionally heavy or difficult client situations (such as crisis or parenting stressors) while successfully maintaining strict professional and emotional boundaries. 4. Comfort researching community resources and keeping resource information accurate, current, and accessible. Professional skills and work habits Strong administrative, scheduling, organizational, and time-management skills. 1. Highly organized and detail-oriented, with the ability to follow through on commitments. 2. Excellent oral and written communication skills. 3. Knowledge of Microsoft Office, including Excel, Word, and SharePoint. 4. Drive to continually improve processes and strengthen program efficiency. Organizational and Cultural Fit Faith-based alignment: Active alignment with Vida's mission, vision, and statement of faith is required 1. Ability to work collaboratively with staff, mentors, volunteers, and community partners. 2. Ability to comply with the organization's policies and procedures. 3. Ability to respect and maintain confidentiality. 4. Dependable, stable, and capable of representing Vida professionally. 5.

Schedule Flexibility:

A personal schedule that allows for occasional evening or weekend availability to attend fundraising events, client fellowships, and community engagement initiatives. The above describes the general nature of the job and is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions.

Pay:

$24.00 - $26.00 per hour Expected hours: 36.0 per week

Benefits:

Paid time off Application Question(s): How would your faith influence your approach to work at Vida? How would you create an environment of comfort and support to a single, pregnant woman visiting Vida for the first time?

Work Location:

In person