Project Manager (Service Order Desk)

Project Manager (Service Order Desk) Fort Carson, CO Job Details Full-time 12 hours ago Qualifications Quality control corrective actions Business Management Operations management Customer service Staff scheduling ERP systems Maintenance Collaborating with government agencies English Microsoft Office Dispatching Supervising experience Project management Bachelor's degree Business continuity planning Maintenance management LMS Senior level Business Leadership Communication skills Staffing management Project stakeholder communication Stakeholder management Full Job Description Job Posting D2 Government Solutions (D2GS) is seeking a full-time, dedicated Project Manager (PM) to lead and oversee Service Order Desk (SOD) operations supporting the Directorate of Public Works (DPW) at Fort Carson, Colorado. The PM is responsible for day-to-day operational leadership, staff supervision, and ensuring performance meets contract requirements in a 24/7 customer-service environment. Responsibilities Lead and manage 24/7 SOD operations; ensure uninterrupted customer service and dispatch support for DPW work requests. Supervise SOD staff, establish shift coverage, and maintain accountability rosters/staffing plans as required by the Government. Serve as the primary point of contact for Government stakeholders (KO/COR/DPW) for operational matters; remain available on-call as required. Oversee quality control activities, coaching, and corrective actions to maintain high customer service standards and accurate work order processing. Ensure staff compliance with installation access requirements, badges/CAC controls, required training (OPSEC, AT, iWATCH, cyber awareness, GFEBS training), and other Government-directed requirements. Oversee proper use of Government systems and processes (e.g., ArMA and GFEBS workflows) and ensure accurate, timely documentation and reporting. Plan and manage transition/phase-in and contingency procedures (e.g., workforce shortages, power/network outages) to maintain continuity of operations. Qualifications Bachelor's degree (Business Management or related) OR equivalent combination of education and applicable experience. Experience leading facilities maintenance / public works / work control / service desk operations in a similar environment (including supervising staff). Working knowledge of enterprise work management / ERP processes; ability to oversee accurate order intake, triage, and status tracking across multiple work types and priorities. Strong written and verbal communication skills; ability to work effectively with Government personnel and multiple service providers. Ability to support an operational tempo requiring on-call availability and rapid problem resolution. Compliance /

Access Requirements CAC:

Yes (position supports installation access and Government system access as required)

Security Clearance:

CAC eligibility requirements apply; background screening includes, at minimum, a favorably adjudicated NACI or equivalent/higher investigation prior to CAC issuance (per Government access rules). U.S.

Citizenship Required:

Not specified in the PWS; candidate must meet all Government installation access and CAC sponsorship requirements.

English Proficiency:

Yes Computer Systems Experience:

ArMA, GFEBS (oversight level), Army Learning Management System (ALMS) for required training, Army Training Certification Tracking System (ATCTS), basic call center/telephony reporting tools as applicable

Microsoft Suite Proficiency:

Yes About D2 Government Solutions D2GS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Visit us on the web to learn more.