Job Description R.F. Technologies, Inc. is currently seeking a Project Manager, to join our team in our Bethalto, IL office.

Who we are:

For over 36 years, R.F. Technologies, Inc. has been one of the largest independent retailers of wireless drive-thru, surveillance, and audio equipment within the United States. With multiple strategically located service centers, RFT supports the QSR Industry (Quick Service Restaurants, i.e. McDonald's, Burger King, etc.) with installation, break-fix, and other field related services. We are experiencing massive growth within our business and we are in need of a Project Manager to join our team.

Purpose of Position:

Project Manager for the Field Service Department, under the guidance of the Field Operations Manager, is responsible for managing national service calls/installs, providing technical support to national technicians, and providing Level 2 support to properly diagnose issues indicated in national service call requests.

Duties and Responsibilities:

Project Management:

• Publish installations and service calls to various job boards and or communicate directly with approved service providers.
• Vett and assign national (3rd party) technicians to installations and service calls.
• Coordinates scheduling with national technicians and customers.
• Communicates with national technicians during the check in/check out process.
• Provides technical support to national technicians during service calls.
• Confirms / approves all photos and work completed by technicians before releasing technicians.
• Provide estimates and technical assistance to customers when required.
• Put in requests for orders, field work, generates quotes and answers order related questions when posed by internal RFT staff.
• Address customer concerns/questions in a timely manner.

LEVEL 2 SUPPORT

Provide additional troubleshooting with customers when new service call requests are submitted by Level 1 phone technicians. Based on current issues and site history, determine the full scope of possible issues to ensure the site is fixed during the first service call; and additional service calls can be avoided.

Additional Duties:

• Monitors shipping status and tracking for installations and service calls to ensure material arrives before onsite technicians.
• Monitors customer approvals for installations and service calls.
• Identifies/reports any issues to the Field Operations Manager that would delay shipment of required material in a timely manner.
• Will be on the on-call rotation for afterhours phone calls
• Perform local field work when needed
• Other administrative responsibilities.

Our ideal candidate:

• Exceptional organizational and time management skills
• Ability to multitask while maintaining quality in all work performed
• Excellent communication skills, both written and verbal, are required
• Must be high energy, positive, and motivated individual
• Ability to work independently
• Knowledge of low voltage or field service experience preferred What we offer:
• Paid holidays
• Paid Time Off
• 401k with up to 4% matching
• Health, Dental, Vision, Disability, and Life Insurance available
• Tuition Reimbursement RFT is a fast-paced environment, and we are looking for a high energy individual that is looking to progress in their career.

If that is you, we look forward to hearing from you.

Job Type:

Full-time Pay:

$19.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Work Location:

In person