Buffalo Grove 220416-en_US About the role The Senior Project Manager leads customer deployment projects from initiation through delivery and closure. Depending on the size and structure of the engagement, the Senior Project Manager may serve as the primary customer contact or work under the direction of a Program Manager who owns the broader customer relationship. In either model, the Senior Project Manager owns project-level planning, fulfillment oversight, shipping readiness, risk and issue management, stakeholder communication, and confirmation of successful delivery. Working across customers, Sales, engineering, production and integration, logistics, and other delivery functions, the Senior Project Manager establishes project direction, drives accountability, and ensures customer commitments are understood and actively managed. The role has no direct reports but leads cross-functional project teams through influence, sound judgment, and disciplined execution. Success requires a strong service orientation, high professionalism, proactive communication, and the ability to manage multiple customer deployments with competing priorities and dependencies. What you'll be doing Customer and Project Leadership Lead assigned projects from initiation through delivery and closure, maintaining alignment on scope, schedule, priorities, responsibilities, and outcomes. Serve as the primary customer contact or, when a Program Manager owns the broader relationship, lead project-level communication and delivery in alignment with that role. Build customer trust through professionalism, responsiveness, transparency, and consistent follow-through. Lead cross-functional teams through influence, setting priorities and driving accountability without direct reporting authority. Fulfillment Planning and Readiness Monitor open orders received from Sales Support and manage customer fulfillment requests, schedule requirements, priorities, and delivery commitments. Maintain integrated plans covering technical approvals, production services, shipping, delivery, resources, dependencies, and customer readiness. Confirm international compliance readiness with Sales before applicable orders advance. Ensure order documentation, technical approvals, production requirements, logistics details, and site-readiness requirements are complete and aligned to required dates. Production, Shipping, and Delivery Oversight Schedule and oversee production services, build requests, and supporting documentation, ensuring alignment with project requirements and delivery commitments. Partner with production planning teams to monitor progress and resolve schedule, capacity, quality, and readiness issues. Confirm production and shipping requirements are satisfied before release, escalating material risks with clear impacts and recommended actions. Provide Professional Services and customers with required logistics, deliverable, shipment, and tracking information. Monitor shipments through delivery and confirm receipt at the customer site before considering the applicable work complete. Project Controls and Communication Monitor performance against scope, schedule, budget, quality, and customer commitments. Maintain accurate project, order, production, shipment, risk, issue, and decision information in designated systems. Provide customers, account teams, Program Managers, and delivery leadership with clear status, risk, milestone, and action reporting. Assess changes in scope or priority and communicate impacts to timing, cost, resources, dependencies, and customer expectations. Closure and Continuous Improvement Validate completion of project requirements, obtain customer acceptance, and complete required documentation, financial, and closure activities. Lead project health checks, recovery efforts, and lessons-learned reviews as appropriate. Drive practical improvements to delivery processes, controls, reporting, and cross-functional ways of working. What you have Bachelor's degree or equivalent relevant professional experience. 7+ years of project management experience, preferably within data centers, IT infrastructure, technology deployment, or professional services. Demonstrated success managing complex, concurrent projects and leading cross-functional teams without direct authority. Project management certification, such as PMP, preferred Legally eligible to work in the United States. Strong service orientation and commitment to responsiveness, quality, accountability, and customer outcomes. Demonstrated ability to lead through influence, create alignment, and hold cross-functional stakeholders accountable. High professionalism, business judgment, and credibility in customer and leadership interactions. Strong project planning, financial management, fulfillment oversight, risk management, and problem-solving capabilities. Excellent written, verbal, presentation, facilitation, and relationship-management skills. Ability to oversee multiple projects, orders, delivery timelines, and dependencies simultaneously. Ability to anticipate risks, assess business and customer impacts, and drive timely resolution. Working knowledge of technology deployment, design, configuration, production, integration, logistics, and service-delivery practices. Proficiency with enterprise project, order, configuration, and deployment-management systems. Ability to establish practical, repeatable project controls and drive consistent adoption across teams. Ability to travel based on customer and business needs. Why you should choose us Freedom & trust You'll have the support on hand when you need it and the autonomy when you don't. Feel right at home in an environment where you're able to work with freedom and flexibility, and trusted to manage your own work. Showing appreciation & having fun Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary! Working with the best Our project managers come together to form part of our extensively trained and highly skilled, highly regarded Professional Services community. As well as sharing a passion to deliver high quality, efficient, and predictable outcomes for our customers, you'll find they're a close-knit team, where mutual trust and collaboration is the norm. Open communication Despite our size, we're an open organization that doesn't hide behind hierarchy. We communicate regularly, openly, and directly. For us, it's about being straightforward, delivering, and doing the right thing. Essentially, we're people dealing with people! Inclusive workplace People work best when they bring their whole selves to work; that's why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry. Sharing knowledge We organize several events and initiatives which bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together. Exciting digital technology Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that's varied and provides the opportunity to expand your expertise and develop your career further. Health & wellbeing Our people are our greatest asset, and we're passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a 'Be well' app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more. Personal development We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have gone advanced to become some of the most successful leaders across the global industry - and we're proud of this. Tuition reimbursement Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more. Pension & financial security Thinking ahead, planning for life's uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we'll match 25% up to 6% of your base earnings. Irrespective of where you're based, you'll also have access to our financial advisors who can help you with your retirement planning needs. Parental leave If you're expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us. Flexible benefits We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you'll have the opportunity to enroll in supplemental life insurance. We're a place where you can belong At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you'll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive. You'll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need. As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you'll be guaranteed an interview, and we're happy to support any reasonable adjustments. Please let us know when you apply. Winning Together At Computacenter, we have been writing success stories for more than 40 years. Today, we're driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures. As a proud, independent partner to some of the world's leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What's the secret of our success? Quite simply, it's our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential. We are an award-winning employer!