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Installation Retention Specialist Job Description Keep Projects Moving. Strengthen the Customer Experience. Make an Impact. Trinity Solar, one of the nation's leading residential solar companies, is looking for an Installation Retention Specialist to play a key role in keeping our installation process organized, efficient, and moving forward. This is a highly collaborative, fast-paced role that sits at the center of our installation operations. You'll work closely with field crews, project managers, customers, and vendors to coordinate schedules, maintain accurate project information, manage critical documentation, and help resolve issues that can impact installation timelines and the customer experience. This is an opportunity for an organized, proactive professional who enjoys being close to the day-to-day business and making things happen. If you're someone who can keep track of multiple priorities, communicate clearly across teams, spot potential issues before they become problems, and take pride in delivering a great customer experience, we want to hear from you.

Compensation:

$33-$34 / hour

Duties/Responsibilities:

Coordinate and support day-to-day administrative functions for residential solar installation operations. Serve as a key liaison between field crews, project managers, customers, and vendors to ensure smooth scheduling, communication, and project coordination. Maintain and update project management systems with accurate job details, timelines, permits, inspection statuses, and other critical project information. Assist in managing inventory records and coordinating orders for supplies, tools, and equipment needed by field teams. Prepare, organize, and track documentation required for permits, inspections, utility interconnections, and compliance. Handle inbound customer communications related to scheduling, service updates, project status, and required documentation. Monitor project information and identify potential scheduling, documentation, or operational issues that could impact installation timelines or customer experience. Generate reports and summaries related to installation progress, project status, and operational metrics. Organize office resources and support internal team needs to help maintain efficient daily operations. Assist with onboarding and administrative coordination for new hires. Maintain accurate and timely records across applicable systems and platforms. Ensure all company policies and procedures are followed in the execution of operational and administrative responsibilities. Support additional operational initiatives and responsibilities as assigned.

Required Skills/Abilities:

Excellent organizational and time management skills with the ability to prioritize multiple tasks and deadlines in a fast-paced environment. Strong written and verbal communication skills, with the ability to communicate effectively with customers, field teams, project managers, vendors, and internal stakeholders. Proficient in Microsoft Office Suite and Google Workspace ; experience with CRM or project management platforms such as Salesforce, JobNimbus , or Smartsheet is a plus. Strong attention to detail and a commitment to maintaining accurate project information and documentation. Proactive, dependable, and comfortable taking ownership of responsibilities in a fast-moving environment. Ability to work independently while also collaborating effectively across teams. Strong problem-solving and multitasking skills. Customer-focused approach with the ability to handle communications professionally and effectively. Knowledge of solar industry operations, permitting, inspections, or utility processes is a plus, but not required .

Education and Experience:

High school diploma or equivalent required; associate's or bachelor's degree preferred. 2+ years of administrative, operations, customer service, or project coordination experience, ideally within construction, solar, or a related industry. Experience working with CRM, project management, scheduling, or operational systems is preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Must be able to communicate effectively by phone, email, and in person. Must be able to lift up to 15 pounds at times. Why This Role? This isn't just an administrative support position. You'll play an important role in keeping residential solar installations moving, connecting teams across the organization, and helping ensure customers have a smooth experience throughout the installation process. You'll have the opportunity to work closely with field operations, project management, customers, and vendors while developing a broad understanding of how a residential solar business operates . Your ability to stay organized, communicate effectively, and anticipate issues can directly impact project timelines, operational efficiency, and customer satisfaction. If you enjoy being the person who keeps things moving, solves problems, and brings structure to a fast-paced environment, this role gives you the opportunity to make a meaningful impact every day. Be the Connection. S upport the Team . Help Deliver a Better Customer Experience. Benefits Why Join Us? At Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success. When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first. Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter. Apply now

Location:

Wall, NJ Company:

Trinity Solar Status:

Full-time Job Type:

Office Administration Salary Range:

$33-$34/ hr Apply now Share this opportunity Not finding what you're looking for? Sign up for new job alerts and other company news by joining the

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