Job Title Custom Product Coordinator- Commercial Flooring Position Overview The Custom Product Coordinator supports the coordination and execution of custom product requests, including custom colors, patterns, and specifications. This role partners closely with account executives and cross-functional teams to ensure requests are delivered accurately, on time, and aligned to customer expectations. This position is a critical link between sales, product development, and operations, helping bring custom solutions to life. The role may be filled at different levels based on a candidate's experience and capabilities. This hybrid role is based in Cartersville, GA and 3-5 days a week are required in office.

Key Responsibilities:

Project & Request Coordination Manage custom sample requests from intake through completion Translate customer and account manager needs into clear product requirements Track multiple requests, timelines, and priorities simultaneously Cross-Functional Collaboration Partner with sales, product development, manufacturing, and logistics teams Coordinate sample production, material needs, and specification changes Communicate updates, risks, and timelines to stakeholders Product & Sample Execution Initiate and track samples through internal systems Review completed samples to ensure alignment with specifications Support shipping and delivery of samples to customers or internal partners Pricing & Product Support Assist with custom pricing and product-related requests Provide guidance on product options, capabilities, and constraints Support account teams in meeting customer expectations and pricing goals

Requirements:

High school diploma or equivalent 1-3 + years of experience in a related role such as: Project coordination Administrative or operational support Customer service or sales support Manufacturing or product support environment Proficiency in Microsoft Office (Excel, Word, Outlook) Highly preferred experiences and skills: Experience in flooring, carpet, textiles, or manufacturing Exposure to custom products or sample-based environments Experience supporting sales or account management teams Familiarity with systems such as CRM or product/project tracking tools (e.g., Salesforce or similar platforms) Basic understanding of product specifications (color, material, construction, etc.)

Required Competencies:

Manage Work Communicate Effectively Build Customer Satisfaction Adapt and Change Collaborate Shaw benefits include: Medical, dental, and vision insurance Life insurance and disability coverage Tuition reimbursement Employee assistance program Health savings account Paid Time Off Parental Leave 401K and Retirement Plans Product discounts for employees Adoption assistance Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) #LI-BT1 #ShawIND Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. A history of success, a future of possibility Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same. Exceeding our customers' expectations for quality, service and performance is at the heart of our business. Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. Learn more Operational Excellence Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world. Learn more Award Winning The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation. Learn more We Sustain Human Ability At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?" Learn More Community Partner From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively. Learn More In The News There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more! Learn More Not quite ready to take the leap? Click here to leave your details so our recruiters can more easily match you to emerging opportunities.