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Dexian

Service Management Analyst III

Career Insights for Project Management Analyst

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What they do

A Project Management Analyst provides data analysis used to manage and track projects with a defined scope, start and completion point. Analyzes budget and financial data, tracks the progress of complex projects and provides project status reports. May work in a project management office.

$102,329 / year median in the U.S.

-0% projected decline

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Job Description

Job Title:
Service Management Analyst III Duration:
2026-09-01 to 2027-12-31
Location:
Remote 100%
Pay Rate:
$32 - $35/hr
Position Summary Value Realization & Continuous Improvement:
Measure and report realized value from the MS partnership, including operational efficiencies, automation benefits , risk reduction initiatives, and continuous improvement outcomes. Track continuous improvement commitments and support value realization scorecards and governance reporting.
Governance & Service Management Support:
Support the operation of a multitier governance model by validating SLAs and SLOs, preparing governance materials, tracking service performance trends, following upon root cause reviews, and maintaining governance documentation to ensure deliverables and obligations are met.
Tactical Execution:
Support executive, management, and operational governance forums. Validate SLA, SLO, and XLA performance against contractual and operational objectives. Maintain RAID logs, action trackers, decision logs, governance records, and follow-up actions to ensure accountability and visibility across the organization.
Governance Reporting, Data & Insights:
Analyze service delivery processes to identify trends, risks, improvement opportunities, and governance gaps. Develop reporting, analysis, dashboards, executive summaries, and decision-support materials that provide leaders with visibility into service performance, contractual commitments, and business outcomes. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.