Packout Project Manager

Packout Project Manager Prime Packouts of Seattle LLC Mountlake Terrace, WA Job Details Full-time $23 - $28 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Qualifications Cost management Customer communication Customer relationship building Logistics management Outdoor work Packing Inventory management Customer service Workflow management (operations management method) Labeling Identifying new business opportunities Restoration industry experience Unloading Materials management in logistics Restoration Lead generation Mid-level Client relationship development 3 years Administrative experience Client invoicing Business development Driver's License Policy & process development Driving Climbing Quality control operations Sales pipeline management Claims documentation management Project leadership Leadership Communication skills Marketing File organization Full Job Description About Us American Packout Raleigh is a contents restoration and packout services company specializing in residential and commercial losses caused by water, fire, mold, and other disasters. We partner closely with insurance carriers, adjusters, contractors, and property managers to provide professional, efficient, and well-documented contents restoration services. As part of a growing national organization, we are building scalable, high-quality packout operations in new markets. Position Summary The Packout Project Manager is responsible for managing and executing all residential and commercial packout and contents restoration services from start to finish. This role is hands-on and labor-intensive, requiring active participation in packing, moving, lifting, loading, and unloading customer contents while leading packout operations in the field. In Raleigh, this role also carries a division-building focus . The Packout Project Manager will help launch and grow the Packout & Contents Restoration division from the ground up by developing referral relationships, generating new business, establishing workflows, and building scalable systems while maintaining high production and profitability standards. This is not a supervisory-only role. The Packout Project Manager is expected to work in the field daily while managing projects, documentation, and business development responsibilities. Key Responsibilities Division Launch & Business Development Help launch and build the Packout & Contents Restoration division in the Raleigh market from the ground up Generate new business through marketing, networking, and relationship-building with adjusters, agents, contractors, and property managers Develop and manage a pipeline of leads and referral sources Represent the company professionally in the community and at industry events Project Management & Operations Manage packout projects from initial loss through packback, ensuring quality, customer satisfaction, and profitability Perform on-site inspections and develop accurate scopes of work for contents packout and restoration Assist with or perform packouts and field work as needed, especially during early-stage growth Coordinate and schedule crews, cleaning operations, storage, and delivery logistics Ensure all contents are properly inventoried, photographed, labeled, and tracked Plan and coordinate pack-backs upon completion of mitigation or reconstruction Financial & Administrative Control Maintain organized job files with complete documentation for insurance billing Track labor, materials, storage, and job costs to ensure projects meet profitability goals Order, stage, and manage materials and supplies for each project Prepare and support accurate invoicing to insurance carriers and clients Quality & Process Development Establish, improve, and document systems, workflows, and processes as the division grows Maintain quality control standards and resolve customer concerns promptly Ensure all work is performed safely, efficiently, and in accordance with company standards Communication & Client Relations Communicate professionally with homeowners, adjusters, and referral partners throughout each project Explain the packout and contents restoration process clearly and set appropriate expectations Qualifications 3+ years of experience in packout, contents restoration, or related restoration project management Proven ability to manage packout projects from loss through packback Experience working directly with insurance adjusters and carriers preferred Strong organizational, documentation, and cost-tracking skills Comfortable performing physical field work, including lifting, carrying, loading, and unloading contents Valid driver's license with clean driving record Strong communication, leadership, and customer service skills Ability to work in fast-paced, multi-project environments Entrepreneurial mindset and comfort helping build a new division Physical & Work Requirements Ability to lift and carry up to 75 lbs regularly Ability to stand, bend, climb, and work in residential and commercial environments Comfortable working in varying weather and job site conditions Willingness to perform hands-on packout labor as part of daily responsibilities Benefits Competitive compensation based on experience Medical, dental, and vision insurance Paid time off and holidays Growth opportunities within a rapidly expanding national organization Equal Employment Opportunity American Packout Raleigh is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. ADA Statement Applicants must be able to perform the essential functions of this position with or without reasonable accommodation.