Living Manager Reports to: Community Manager SUMMARY As a Living Manager at CS Living, you will be responsible for coordinating and delivering the leasing and reservations activities that achieve budgeted revenue, occupancy priorities, resident retention, and leasing goals and objectives. Leading the team by example, you will contribute towards building a vibrant, safe, and welcoming community our residents enjoy being part of.

PRIMARY RESPONSIBILITIES

Always acts as a role model by demonstrating the core values Leads the team towards achieving leasing goals and occupancy, and assists the Community Manager's responsibilities in their absence, ensuring work is organized and executed in line with CS Living expectations Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge, and ensures marketing campaigns, advertising, and promotional activities are effectively implemented Actively seeks interaction and contact with residents to proactively improve service levels Uses the Company's property systems to generate sales and leasing reports and monitors unit availability data, ensuring it is accurate and up to date Monitors incoming website/email traffic and works closely within the leasing team to ensure leads are followed up accordingly Stays informed about current market and competitor conditions that may impact the community's occupancy and results Oversees on-site enquiries, ensuring an appropriate inventory of "ready" apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing lease and renewal documents, and completing move-in/move-out and notice-to-vacate procedures in accordance with established policies and procedures Promotes resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints and taking appropriate action to resolve and address service issues Coordinates periodic apartment inspections, evictions, and collecting late fees and other charges within the terms of the agreement Monitors payments and follows up on outstanding rent arrears following rent collection processes to meet business goals while promoting resident extensions and other revenue streams Develops capability of team members to meet key performance goals and future succession Coordinates with Learning & Development to ensure team member training is provided and implemented, and addresses performance if required Works with the maintenance team to ensure the physical aspects of the community meet CS Living's standards for overall appearance, and coordinates and inspects show and rent-ready units for market alignment and touring prospective residents Reviews and analyzes financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses CS Living's internal resources as needed to support solutions Ensures the operation of the community complies with Company policies and procedures and any laws and regulations pertaining to fair housing

KNOWLEDGE AND SKILLS REQUIREMENTS

Experience successfully driving leasing/sales performance and managing operations Experience motivating a team and a proven track record in delivering service excellence in a similar management role/environment Demonstrable ability to coach and mentor team members A strong team player but capable of working autonomously and taking ownership Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment Self- and culturally aware and able to adapt relationship-building, communication, and negotiation skills to suit the audience Fluent English verbal and written communication skills Excellent organization skills with the ability to multitask and prioritize Numerical skills necessary to complete the above activities Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others Knowledge of Yardi CRM, Voyager, Microsoft Office Suite, and key fob systems desired

WORK HOURS

Will normally work a Monday-Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.

WORK LOCATION

Onsite at our properties. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

COMPENSATION & BENEFITS

Industry-competitive salary and performance-based bonuses Comprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans $35 per paycheck cell phone reimbursement 120 Paid Time Off (PTO) hours, plus 40 hours of sick time 11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off) Matching 401(k) contribution 30% housing discount Professional development opportunities

EQUAL OPPORTUNITY EMPLOYER

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don't hesitate to let us know.