A Property Manager manages operations for an apartment building or complex. Recruits and screens tenants for apartments, collects rents and security deposits, responds to requests or complaints from tenants, supervises maintenance and repairs; oversees payment of bills, insurance, taxes and recordkeeping. Manages property and services on behalf of a community association, for properties such as condominiums or cooperatives. Collects fees or dues, responds to requests or complaints, supervises maintenance, oversees work done by contractors, and provides accounting of income and expenses. May also assist owners or a board of directors with regulatory compliance or compliance with community association rules. Manages the operation of commercial or residential properties. Oversees the collection of rents and payment of bills, taxes and insurance for properties, and provides property owners with reports on finances and the status of properties. Directs leasing operations, or equipment and machinery rentals, for a company or business. Determines charges and prepares rental or lease agreements; supervises inventory, equipment maintenance and recordkeeping for leasing operations.
Summary The Property Manager is responsible for the day-to-day operations of the property, with a focus on resident experience, leasing performance, team leadership, property upkeep, and operational execution. Working closely with the General Manager, this role provides hands-on leadership to the onsite team and ensures company standards, policies, and procedures are consistently carried out. The Property Manager serves as a key onsite leader and is expected to maintain a strong presence within the property, proactively address resident and operational needs, and support the General Manager in achieving the overall goals of the asset. Key Responsibilities Leadership & Team Development Provide daily leadership, direction, and support to onsite leasing, marketing, and maintenance team members Assist with recruiting, onboarding, training, and development of onsite staff Foster a high-performing, service-driven culture focused on accountability, teamwork, and resident satisfaction Conduct regular team meetings, check-ins, and coaching in partnership with the General Manager Manage onsite scheduling and ensure appropriate staffing and coverage Communicate team performance, staffing needs, and operational concerns to the General Manager Support company initiatives, policies, and expectations at the property level Leasing & Marketing Oversee daily leasing activity and ensure consistent follow-up with prospects Monitor leasing performance, conversion ratios, traffic, and lead generation metrics Set and communicate daily and weekly leasing goals in coordination with the General Manager and Leasing and/or Marketing Manager Coach and support the leasing team to meet or exceed occupancy and leasing goals Ensure the property is tour-ready and that the leasing experience meets XFD standards Support onsite marketing efforts, outreach initiatives, resident events, and university/community partnerships Maintain knowledge of the competitive market, including rates, specials, availability, and leasing trends Resident Experience & Property Operations Serve as a primary onsite point of contact for resident concerns, escalations, and service needs Oversee move-in, move-out, renewal, and resident communication processes Support rent collection, delinquency follow-up, and lease enforcement in accordance with company policies Ensure resident concerns and complaints are addressed promptly, professionally, and appropriately documented Oversee daily property operations, including cleanliness, curb appeal, common areas, amenities, and overall property presentation Conduct regular property walks and identify operational, maintenance, or resident experience concerns Coordinate with the maintenance team to ensure work orders and property needs are addressed in a timely manner Assist in planning and executing Turn and other major onsite operational periods Ensure compliance with company policies, Fair Housing regulations, and applicable local laws Maintenance & Vendor Coordination Maintain regular communication with the maintenance team regarding work orders, preventative maintenance, unit readiness, and property needs Monitor work order completion and resident satisfaction with maintenance services Coordinate routine vendor services and onsite vendor access as needed Communicate larger repair needs, vendor concerns, or potential capital needs to the General Manager Support the General Manager with vendor and project coordination as assigned Ensure property standards for cleanliness, safety, and curb appeal are consistently maintained Administrative & Financial Support Monitor daily property activity, including collections, delinquency, leasing, resident accounts, and operational needs Review property invoices and expenses for accuracy and communicate concerns to the General Manager Support the General Manager in maintaining property performance within established budget expectations Assist with required property reporting and ensure information is accurate and submitted on time Maintain organized records related to residents, staffing, leasing, maintenance, and property operations Assist with audits, inspections, and compliance requirements as needed Reporting & Communication Maintain consistent communication with the General Manager regarding property performance, staffing, leasing activity, resident concerns, and operational needs Provide accurate and timely updates and reporting as requested Escalate significant resident, employee, financial, maintenance, or operational concerns to the General Manager Participate in property and company meetings as required Collaborate effectively with the Corporate Operations Team and other XFD departments
Pay:
$63,000.00 - $68,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
