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Thomas George Condominium Association, Inc.
Residential Services Manager
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What they do
A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.
$67,408 / year median in Idaho
+18% projected growth
Job Description
Job Description:
Residential Service Manager (Part-time to Full-time position) Thomas George Condominium Association, Inc. A Luxury High-Rise Condominium (58 Units) The Residential Service Manager is a key member of the staff team for a luxury high-rise private condominium with 58 units, dedicated to delivering an exceptional customer service experience and maintaining the highest standards of professionalism. Responsibilities- Extend a warm welcome to residents and guests, offer courteous support, and deliver tailored services in a professional manner.
- Resident Onboarding - Conduct a meeting with new residents to review the Welcome Binder and distribute access fobs, mail keys, and car decals.
- Oversee the operations of the main lobby, including the efficient management of deliveries, packages, and mail.
- Collaborate with the Facility Manager to provide assistance with warranty-related matters for residents' units.
- Supervise entry to the premises, ensure compliance with established security protocols, evaluate surveillance footage, and demonstrate proficiency in the Salto software system.
- Provide information as requested to Title Companies on new sales or refinance.
- Periodic review of owner's liability insurance policies to ensure they are in compliance with the CC&Rs.
- Assist with Board of Directors and annual membership meetings
- Respond swiftly to emergencies or urgent matters, maintaining clear communication with the building facility manager.
- Ensure the lobby remains clean and orderly at all times, so that all common areas consistently uphold the condominium's luxury standards.
- Cultivate constructive relationships with residents by responding to their needs in a manner that is both professional and discreet. Qualifications
- Prior experience in concierge, hospitality, or customer service within a luxury residential or hotel environment is preferred.
- Demonstrates outstanding communication and interpersonal abilities, complemented by a refined and professional presence.
- Demonstrated strong organizational skills and meticulous attention to detail.
- Demonstrated capacity to manage multiple responsibilities effectively while maintaining composure in high-pressure situations.
- Demonstrated knowledge of property security systems and fundamental emergency response procedures.
- Demonstrated proficiency in computer applications and office management systems. Education
- High School diploma; An associate or bachelor's degree; experience in property or community management and/or real estate management.
- Excellent communication and written communication skills. Work Schedule
- Days - Monday, Wednesday, and Fridays
Time:
9:00 am to 4:00 pm (closed between 12:00 and 1:00)- Some Saturdays, if needed