Job Description:

Residential Service Manager (Part-time to Full-time position) Thomas George Condominium Association, Inc. A Luxury High-Rise Condominium (58 Units) The Residential Service Manager is a key member of the staff team for a luxury high-rise private condominium with 58 units, dedicated to delivering an exceptional customer service experience and maintaining the highest standards of professionalism. Responsibilities

• Extend a warm welcome to residents and guests, offer courteous support, and deliver tailored services in a professional manner.
• Resident Onboarding - Conduct a meeting with new residents to review the Welcome Binder and distribute access fobs, mail keys, and car decals.
• Oversee the operations of the main lobby, including the efficient management of deliveries, packages, and mail.
• Collaborate with the Facility Manager to provide assistance with warranty-related matters for residents' units.
• Supervise entry to the premises, ensure compliance with established security protocols, evaluate surveillance footage, and demonstrate proficiency in the Salto software system.
• Provide information as requested to Title Companies on new sales or refinance.
• Periodic review of owner's liability insurance policies to ensure they are in compliance with the CC&Rs.
• Assist with Board of Directors and annual membership meetings
• Respond swiftly to emergencies or urgent matters, maintaining clear communication with the building facility manager.
• Ensure the lobby remains clean and orderly at all times, so that all common areas consistently uphold the condominium's luxury standards.
• Cultivate constructive relationships with residents by responding to their needs in a manner that is both professional and discreet. Qualifications
• Prior experience in concierge, hospitality, or customer service within a luxury residential or hotel environment is preferred.
• Demonstrates outstanding communication and interpersonal abilities, complemented by a refined and professional presence.
• Demonstrated strong organizational skills and meticulous attention to detail.
• Demonstrated capacity to manage multiple responsibilities effectively while maintaining composure in high-pressure situations.
• Demonstrated knowledge of property security systems and fundamental emergency response procedures.
• Demonstrated proficiency in computer applications and office management systems. Education
• High School diploma; An associate or bachelor's degree; experience in property or community management and/or real estate management.
• Excellent communication and written communication skills. Work Schedule
• Days - Monday, Wednesday, and Fridays

Time:

9:00 am to 4:00 pm (closed between 12:00 and 1:00)

• Some Saturdays, if needed

Pay:

From $30.00 per hour

Benefits:

Paid time off

Work Location:

In person