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Property Manager
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What they do
A Property Manager manages operations for an apartment building or complex. Recruits and screens tenants for apartments, collects rents and security deposits, responds to requests or complaints from tenants, supervises maintenance and repairs; oversees payment of bills, insurance, taxes and recordkeeping. Manages property and services on behalf of a community association, for properties such as condominiums or cooperatives. Collects fees or dues, responds to requests or complaints, supervises maintenance, oversees work done by contractors, and provides accounting of income and expenses. May also assist owners or a board of directors with regulatory compliance or compliance with community association rules. Manages the operation of commercial or residential properties. Oversees the collection of rents and payment of bills, taxes and insurance for properties, and provides property owners with reports on finances and the status of properties. Directs leasing operations, or equipment and machinery rentals, for a company or business. Determines charges and prepares rental or lease agreements; supervises inventory, equipment maintenance and recordkeeping for leasing operations.
$83,488 / year median in New York
+10% projected growth
Job Description
- celebrating over 50 Years in business
- is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise.
- most recently earning the 2025 Top Real Estate Workplace distinction.
- family communities located in Utica , NY .
Leasing:
Creates the property's Annual and 90-day Marketing + Leasing Plans in collaboration with the Marketing Department Responsible for the successful execution of Marketing + Leasing Plans Coordinates and disseminates the timely communication for scheduled events Provides continual sales and leasing training to all leasing and sales staff Makes recommendations to improve marketing and leasing programs Prepares regular market surveys, shops competition regularly Prepares weekly and monthly reports Reviews all rental applications and lease forms for accuracy and compliance with resident policy Financial Reporting +Control:
Preparation of the property's annual budget; works directly with Regional Manager and Property Accountant Monitors budget performance and reports variances from budgets Assists Property Accountant with preparation of monthly financial accounting, reporting, and explanation of variances Prepares purchase orders, inputs all invoices into Entrata Reports payroll information to the Corporate office / Human Resources on a timely basis Supervises inventory of all equipment and supplies Management of property's Petty Cash Site Activity +Resident Management:
Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards Works with Regional Manager to maximize NOI and ensures owners goals and objectives are aligned with property operations Creates and drives new revenue streams to achieve and exceed goals and objectives Ensures all resident retention programming , the SUN® program, is executed in a consistent and high quality manner to ensure the highest levels of resident satisfaction is achieved Ensures resident files are accurate and complete and maintained in a manner consistent with operating guidelines Ensures rent collection programs are administered consistently to ensure revenue is collected within operating standards Manages resident complaint log and seeks assistance from Regional Manager when needed Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operationsMaintaining Physical Asset:
Regularly evaluates maintenance operations at each site and determines cost efficiency of staffing and preventative maintenance programming Makes regular, detailed inspections of physical plant and reports any observed deficiencies and ensures corrective action is taken Audits service requests performed by the site staff Regularly performs inspections of maintenance work- implements, reviews, and when necessary, makes periodic changes to maintenance schedules Evaluates and approves decisions for physical repair, replacement , and/or improvements consistent with capital improvement plan Knowledgeable of current status and conditions of all vacant apartments Performs regular inspections of common areas, community rooms, common hallways, stairwells, elevators, apartments, grounds, exterior of building, perimeter of property, etc.
Development:
Trains staff members on the Company's standard operating procedures and policies and procedures Ensures staff training is consistently administered Ensures staff members are knowledgeable and trained on the company's standard operating procedures and policies Coordinates and ensures site staff is trained properly in Entrata Upholds standards relating to employee training and United's Pure Safety training and industry specific training Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards Human Resources +Personnel Management:
Responsible for ensuring staffing levels are in alignment with the needs of the business Supervises on-site personnel and all activities relating to personnel management, i.e. scheduling, time and attendance management, payroll, progressive discipline, etc. Manages employee training and development Hires and terminates employees in accordance with established guidelines Conducts formal employee performance evaluations and recommendations for promotions and/or salary increases for all site personnelPure Safety Program:
Actively participate in, follow, and enforce the safety and health programs Resolve questions, approve and/or recommend necessary expenditures to correct unsafe conditions Make regular shop, warehouse, office and ground-job site tours, and safety inspections to determine if safe work practices are being observed; ensure that unsafe conditions do not exist Personally perform safety inspections, and review safety inspection reports and unsafe conditions reported by others. Make or obtain corrections as required to maintain a safe workplace and ensure compliance Conduct regular safety meetings with employees to promote safety awareness and compliance with the Safety and Health Policies Investigate accidents and assist with completion of accident report forms when required Ensure that specific programs (i.e. hazard communication, protection from bloodborne pathogens, hearing conservation, forklift safety/operator certification) are implemented and complied with consistently Review safety-related disciplinary actions with the employees Job Overview +Requirements Job Type:
Property Manager; approximate salary: $90,000 annually plusBonus Program Work Hours:
Full Time; Monday- Friday, 9:00am
- 5:00pm (evenings and weekends as needed) Training for
Position:
Supervisory experience with both leasing and maintenance staffPhysical Requirements :
Light lifting and carryingRequired Education :
College Degree or Applicable Work History Required Experience :
5+ years of experience in residential property management; software (Entrata, CRM, etc.)Certifications :
Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), or equivalent industry designation preferred.Qualities :
Demonstrates integrity on a personal and professional level; Exceptional communication, sales, and negotiation skills; Ability to solve problems involving residents and challenging situations Benefits & Time Off Medical- Highmark BlueShield of Northeastern NY
- 3 insurance plans with HSA options; eligibility 1st of the month following 30 days. Dental + Vision
- eligibility 1st of the month following 30 days. Life Insurance
- Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1st of the month following 30 days. 401K Retirement Plan
- Voya Financial; Employee Contribution Eligibility at 1st of the month following 90 days; eligible for Employer Match after 1 Year of Service; up to 4% Company Match. Additional Benefits
- Employee Assistance Program; United Concierge Medicine (24/7 telemedicine service, including Mental Health); Calm App premium subscription; Learning Care Group (childcare tuition discount); Dependent Care FSA; Tuition Assistance Program. PTO
- Personal (24 Hours), Sick (56 Hours), and Vacation Time (80 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period. Holidays
- 10 Company Paid Holidays.