The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager(s). The Assistant Community Manager is the liaison to the Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. What do we offer? We offer a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest. Essential Duties and Responsibilities Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary. Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages. Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same withinthe time frames set by state statute or governing documents. Update homeowner and association information in C3 and shared files. Process and distribute incoming and outgoing mail for the office and Associations. Process print jobs, scanning and faxing as general office support when needed. Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary. Assist with issuing of key fobs, pool passes and processing access keys. Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc. Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio. Assist Community Manager with requests for proposals, repair quotes, insurance notifications. Assist Community Manager with update of property fact sheets in C3. Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed. Assist homeowners with Associa corporate programs (website, portals, etc.) including client Other duties as assigned. Knowledge and Skills Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level Knowledge of conflict resolution techniques at a proficient level Professional customer service skills Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution. Partner with multiple stakeholders, for example community managers, vendors, peers,clients. Ability to self-motivate, be proactive, detail oriented and successfully function as part of the team. Ability to maintain confidentiality and discretion in the performance of all duties and Knowledge of company policies, procedures, and forms. Must be able to work effectively with others in person and in group setting Must be able to prioritize, manage time, and meet deadlines. Must be able to interpret verbal and/or written instructions at a proficient level. Must be able to communicate effectively and professionally on phone, email, and in-person. Must be able to operate general office equipment (copier, fax, phone systems, etc.). High School Diploma Required Associates Degree strongly preferred At least one year of Customer Service experience is required At least one year of Community Association Management or relevant experience is Experience with a high call volume is preferred Working Conditions Typical office environment Frequent social interaction Join our team as an Assistant Community Association Manager where your enthusiasm for property management combined with your organizational expertise will make a meaningful impact on our communities. We value energetic professionals committed to excellence in service delivery while supporting the operational success of residential properties.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person