A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.
Touchstone Property Management is a rapidly growing operator of Manufactured Home Communities across North America. Our mission is to be a best-in-class operator while fostering proud communities that offer safe, clean, and affordable housing. We currently manage properties in Tennessee, Virginia, Florida, and Pennsylvania and are committed to creating welcoming environments where residents can thrive. We are seeking a motivated and detail-oriented Community Manager to lead operations at our property in Greeneville, TN. If you are a customer-focused professional with strong leadership skills and a passion for community building, we want to hear from you! 1. Community Leadership & Representation Serve as the primary point of contact for residents, prospective tenants, and external stakeholders. Represent Touchstone Property Management with professionalism, positivity, and integrity. Foster a sense of community by organizing engagement initiatives and promoting a welcoming atmosphere. 2. Resident Services & Retention Attract and retain residents through proactive marketing and exceptional customer service. Build and maintain positive relationships with residents, addressing concerns promptly and effectively. Manage lease renewals and tenant retention strategies to maintain a stable community environment. 3. Property Operations & Maintenance Conduct daily inspections of community grounds and homes to ensure cleanliness and safety. Identify maintenance needs and coordinate with the maintenance team to complete work orders efficiently. Oversee capital improvement projects and ensure timely execution to enhance property value. 4. Financial Management Ensure timely rent collection with a goal of maintaining 95% or higher revenue collection. Monitor and report on financial performance, assisting with budget management and cost controls. 5. Compliance & Administration Enforce community rules, lease agreements, and local/state regulations consistently. Manage the eviction process when necessary in accordance with legal guidelines. Perform administrative tasks including record-keeping, document management, and reporting.
Qualifications:
Experience:
Prior experience in property management, manufactured housing, or affordable housing is a plus. Marketing and leasing experience is highly desirable.
Education:
High school diploma or GED required.
Skills:
Strong customer service, communication, problem-solving, and organizational abilities.
Technical Proficiency:
Proficient in Microsoft Office, Google Suite (Gmail, Calendar), and web-based document management. Experience with property management and accounting software is preferred.
Attributes:
Attention to detail, ability to multitask, and a proactive, results-driven approach.
Compensation & Benefits:
We value our employees and offer a competitive compensation package starting at $505500 - $60,000 per year , along with a comprehensive benefits program, including: 401(k) with employer matching Paid time off Opportunities for growth and professional development
Work Schedule:
Monday to Friday In-person position based in
Greeneville, TN Join Our Team:
If you are passionate about property management and creating positive community experiences, we encourage you to apply today. Take the next step in your career with Touchstone Property Management!
Equal Opportunity Employer:
Touchstone Property Management is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds. Apply Now to become part of a team that makes a difference in the lives of our residents and the communities we serve.
