JOB DESCRIPTION

Owner Liaison Vacation Rentals of Sand Hollow Resort is a premier destination to Escape. Play. Discover. Relax. One of Southern Utah's top-ranked golf destinations, our golf course is ranked in the top 50 out of the 100 top resort golf courses. The resort encompasses over 180 units ranging from one (1) to six (6) bedrooms for guests to relax in during their stay. Dine in our picturesque restaurant with floor-to-ceiling windows overlooking the gorgeous Southern Utah mountain ranges, ending your evening with a concert underneath the stars in our gorgeous Rock Bowl. We specifically recruit team members with the proven ability to provide the highest-quality service and create a positive environment. If you have a strong work ethic and enjoy making a difference every day, we would love to have you join us! The Owner Liaison acts as the primary point of contact between the resort and property owners participating in the rental management program. This role is responsible for building and maintaining strong relationships, ensuring owner satisfaction, and coordinating communication related to property management, maintenance, rental performance, and resort services.

Key Responsibilities:

Serve as the primary point of contact for property owners, delivering exceptional customer service and support Communicate policy updates or operational changes to owners as needed, such as rate adjustments, procedural updates, or property improvements Assist with onboarding new property owners by walking them through the rental program, addressing common questions, and ensuring all necessary documentation is received and filed Track contract expirations and renewals to help avoid any last-minute issues or missed deadlines Manage and update owner and guest reservations accurately Collaborate with the accounting team to research and resolve billing inquiries Coordinate and track maintenance requests to ensure timely resolution Assist in analyzing rental performance and provide feedback Generate reports as assigned by management Collaborate with departments to proactively resolve owner concerns Perform additional duties as needed to support the team Qualifications High school diploma or equivalent Strong written and verbal communication skills with professionalism and confidence Familiarity with property management software Strong problem-solving skills Previous experience in hospitality, customer service, or property management Well-organized multi-tasker Flexible schedule, including weekends, holidays, and on-call shifts as needed. Valid driver's license

Job Type:

Full-time Shift:

Monday through Friday, 9am

•5pm

Salary:

$16/hr

•$20/hr,

DOE Pay:

$16.00

•$20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person