Hurricane Animal Hospital in Hurricane, UT is looking for a dynamic individual inspired to contribute confidently to the successful launch of a best-in-class hospital. Come grow with us while working in a brand new, locally owned, modern facility with state-of-the art equipment, servicing pets in your local community. This is a full-time, non-exempt position offering either five eight hour shifts or four ten hour shifts. While the schedule is expected to be consistent, changes may be necessary to meet the needs of a growing hospital.

Role & Responsibilities:

Customer Service Facilitate communications (phone, text, email and in-person) and cultivate positive client experiences Interact with veterinary professionals and escalate complex communications when appropriate Facilitate and manage appointment and surgical schedules Maintain accurate and up-to-date records (including client communications) Complete financial transactions Technology Focus Fielding and managing multi-line phone systems Fielding and responding to electronic communications Utilize cloud-based software application (EzyVet) Patient Care Safe and reliable restraint Basic mathematics Support appointment related activities as needed (i.e. obtaining histories, TPRs / weights, assisting with medical records) Supporting activities related to hospital admissions (i.e. verifying consent forms, patient information, medications, and fasting status) Facilities Maintain a clean and inviting environment, adhering to OSHA requirements Troubleshoot office machines on an as needed basis (i.e. desktop mobile workstations, telephones, credit card terminals, printers and document scanners)

Compensation & Benefits:

Competitive salary Paid time off Paid holidays Pet discounts 401(k) Medical benefits - Employer contributed premiums Dental / Vision benefits available Scrub allowance Success in this

Role:

2+ years of veterinary experience 4+ years of customer service experience Associate or bachelor's degree preferred A strong passion for helping others High emotional intelligence and effective communication skills, especially in receiving and responding to feedback Proficiency with conflict resolution Ability to communicate confidently and compassionately with veterinary professionals across different roles Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities

Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Uniform allowance Vision insurance

Work Location:

In person