Reports to Program Director Oversee & Supervises House Managers in assigned Houses On going training and support to House Managers and DSP's Physical presence in the homes weekly or per business needs Communication with HR on staff issues and open shifts Participate in administrative meetings Assist in disciplinary actions for House Managers and DSP's with the guidance and approval from Program Director Gives direction to House Managers with scheduling conflicts Complete payroll by designated deadline Make the necessary adjustments for all assigned employees payroll Monitors time punches and overtime Oversight of assigned individual's transitions with transition team; Completion of required documentation; preparing the service location for the CM walk thru, etc. Make sure all PCISP'a are current and in the home Make sure all staff are up to date with individual trainings and BC trainings Response to all emails within 24-48 business day Respond to Program Director on follow up questions from Incident Reports Participate and attend all quarterly and annual meetings for the persons served on caseload Conduct House Meetings Monthly with House Managers; provide training and updates per company policy Complete annual performance reviews of all DSP's and House Managers with the guidance and approval of HR and (or) Program Director On call responsibilities per business needs Communicate with individual teams on the individuals care, progress, health and safety, etc. Collaboration with other departments to maintain AID expectation and state guidelines. Conduct regular audits at all service locations but not limited too: Therap, EVV, Relias, Paycom, monthly paperwork, condition of the home, individual status, and any other audits requested. Upload all hard copies on the drive per deadline. All other duties as assigned Must be able to work int the houses when needed Must be able to lift at least 50 lbs Must demonstrate AID culture, value, and mission statement. Has experience working with individuals with Intellectual Disabilities'; Bachelor's Degree preferred but not required with the appropriate experience; Valid Driver's License; Current Auto Insurance; CPR Training.