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RH
Robert Half
Service Scheduler - ADV
Career Insights for Scheduler / Operations Coordinator
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Scorecard
Based on Alabama data
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What they do
A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
$53,269 / year median in Alabama
+11% projected growth
Job Description
Description We are looking for a Service Scheduler - ADV to support daily service coordination and administrative operations in Pelham, Alabama. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, calendar management, and fast-paced scheduling needs. The successful candidate will help organize appointments, coordinate service activity, and keep office workflows running smoothly while maintaining a high-quality experience for customers and internal teams.
Responsibilities:
- Coordinate service appointments and adjust schedules to align technicians, customer availability, and operational priorities.
- Respond to inbound calls and messages, provide clear information, and direct requests to the appropriate team members.
- Maintain calendars, arrange meetings, and support conference or teleconference logistics for internal coordination.
- Prepare, organize, and manage correspondence, service-related documentation, and filing systems with accuracy.
- Partner with operations staff to support dispatching activities and ensure timely communication around service needs.
- Assist with materials handling and administrative tracking to support field service and office functions.
- Provide general office support related to procedures, record maintenance, and day-to-day coordination tasks.
- Contribute to hiring and HR administrative activities by helping schedule interviews and organize related paperwork. Requirements
- High school diploma required.
- Previous experience in customer service, scheduling, dispatching, or office administration.
- Ability to manage multiple appointments, calendars, and changing priorities with strong planning skills.
- Comfortable handling inbound calls and communicating professionally with customers, technicians, and internal teams.
- Working knowledge of administrative procedures, correspondence management, and document filing.
- Strong collaboration and communication skills, including coordination of meetings and conference calls.
- Familiarity with service-based environments such as HVAC or similar operational settings is preferred.
- Ability to support materials movement and perform physical tasks that may include heavy lifting when needed.