Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

DraftKings

Operations Associate

Pay: $65,000–$85,000/yr

Posted: 3 days ago

Location: Gilbert, AZ (Onsite)

Last Updated: 22 hours ago

Hours: Full-Time

Expires: 10/8/2026

Career Insights for Scheduler / Operations Coordinator

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Arizona data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.

$53,166 / year median in Arizona

+8% projected growth

Explore Career

Job Description

Operations Associate Date Posted:

6 September 2026

Closing Date:

October 6, 2026

Recruiter:

DraftKings Location:

Gilbert, Arizona Salary:

USD65,000

USD85,000

Job Type & Industry:

Data, Ai & Technology >

Ai & Technology Governance, Technology Risk Contract Type:

Permanent Job Reference:

2958763880-2 Apply for this job now Job Description DraftKings is seeking an Operations Associate to support our Casino/Gaming Customer Service & Support team. You'll monitor daily gaming operations, resolve player issues, and optimize workflows to ensure a seamless, compliant experience. In this role, you'll analyze support and performance data, collaborate with cross-functional teams, and help refine processes using cutting-edge tools.

EMPLOYER-NAME

is a leading technology firm specializing in software development and IT solutions, committed to delivering innovative products that drive digital transformation for businesses worldwide. Our company culture values creativity and collaboration, with a focus on maintaining a diverse and inclusive workforce that encourages professional growth and rewarding achievements. At EMPLOYER-NAME, you'll join an innovative team, gain exposure to modern technologies, and enjoy growth opportunities, competitive benefits, and a collaborative environment that promotes creativity and learning. Responsibilities Monitor daily casino/gaming operations to ensure a seamless player experience. Respond to and resolve customer support tickets across multiple channels. Analyze player and operations data to identify trends and improvement opportunities. Collaborate with product, risk, and compliance teams on process enhancements. Support incident management, escalation, and timely issue resolution. Document and refine operational workflows and standard operating procedures. Assist with QA/testing of new features and operational changes. Maintain adherence to gaming regulations, internal controls, and security standards. Required Skills Casino operations knowledge Customer support platforms (e.g., Zendesk, Salesforce Service Cloud) Ticketing and incident management Data analysis and reporting (Excel/Sheets, BI tools) SQL basics for reporting and lookups Regulatory and compliance awareness (gaming, KYC/AML) Workflow and process optimization Risk and fraud monitoring tools Technical troubleshooting CRM systems

Benefits

Dental Insurance