RECRUITMENT ID

476

RESIDENCY:

Candidate must be a California resident. Chico State Enterprises is not a sponsoring agency for staff and management positions (i.e., H-1B Visas).

ESSENTIAL JOB FUNCTIONS

Manage the onboarding and ongoing engagement process for member institutions, including outreach coordination, communications, and retention strategies. Collaborate with the Contracts administrator/Chico State Enterprises (CSE) to ensure timely renewals and compliance documentation, including contracts, amendments, and proper invoicing. Maintain familiarity with the University Competence Center (UCC's) SAP-hosted curriculum portfolio/Learning Environments, as well as SAP Cloud offerings, to guide members toward appropriate instructional resources. Prepare and analyze regular engagement reports to assess member activity, outcomes, and trends that inform strategic planning. Coordinate with administrative and technical teams to ensure operational efficiency and service quality across member-facing processes. Prepare, review, track, distribute, and maintain agreements, renewals, amendments, invoices, and related documentation. Monitor contract timelines, renewal schedules, payment statuses, and operational deadlines to ensure timely follow-up and completion. Maintain accurate records, databases, logs, and electronic filing systems related to contracts, customers, invoices, operational processes, and institutional communications. Coordinate with Chico State Enterprises, university departments, SAP UCC leadership and staff, member institutions, and external partners regarding operational and contractual matters. Ensure documentation is accurate, complete, consistent, and compliant with established procedures. Provide operational support for SAP UCC activities, meetings, events, communications, onboarding activities, customer support functions, and curriculum-related initiatives. Organize, review, update, format, and maintain curriculum materials, instructional resources, and related documentation as needed. Prepare and process operational forms, reports, travel documentation, reimbursements, purchasing paperwork, and other business-related documentation. Support shared inbox management and ensure timely, professional, and accurate responses to inquiries. Monitor outstanding action items, responsibilities, and deadlines. Maintain confidentiality and exercise sound professional judgment when handling sensitive information. Communicate professionally and effectively with faculty, university administrators, SAP representatives, Chico State Enterprises personnel, SAP UCC team members, and other stakeholders. Collaborate with SAP UCC staff and cross-functional partners to support organizational priorities and achieve operational goals. Proactively communicate status updates, concerns, delays, and operational issues in a timely and professional manner. Deliver high-quality customer service while maintaining professionalism, responsiveness, and sound judgment. Interpret and explain operational procedures, processes, and requirements clearly and accurately. Draft, edit, proofread, and maintain professional correspondence, reports, communications, and documentation. Represent the SAP UCC professionally in all written, verbal, and interpersonal interactions.

COMPLIANCE REQUIREMENTS

Satisfactory completion of a background check (including a criminal records check) is required for employment. Chico State Enterprises will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current Chico State Enterprises employee who was conditionally offered the position.

BENEFITS

Benefits for employees working 30 hours or more per week include employer paid life insurance ($50,000) and long-term disability; options for health, dental, and vision insurance; FSA; paid holidays including 1 personal holiday; vacation accrual (initially 10 days/year); sick leave accrual (up to 12 days/year); employer contributions to a 403(b) retirement plan (up to 8%).

HOW TO APPLY

To be considered, submit the following documents by September 27, 2026. Documents submitted after this date may not be considered. Resume CSE Application (PDF) Three Professional References

BY DROP BOX

https://csuchico.app.box.com/f/075ea2c146914bb98c6f4968dddc0759

BY EMAIL:

csejobs@csuchico.edu Paper applications will not be accepted; however, Chico State Enterprises is an Equal Opportunity Employer and is happy to provide reasonable accommodation to applicants at any step of the application process. If you need assistance in this regard, or are having technical difficulties, please contact the Human Resources office at 530-898-6811 or csejobs@csuchico.edu prior to 5:00 p.m. on the document deadline date. The employer is Chico State Enterprises, a nonprofit corporation serving as an auxiliary organization of California State University, Chico. Employment is considered to be at-will.

EQUAL OPPORTUNITY EMPLOYER

Consistent with California law and federal civil rights laws, Chico State Enterprises provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. It is Chico State Enterprises' policy to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees must provide proof of identity and authorization to work. Drop Box Submission(opens in new window) CSE Application (PDF) Chico State Enterprises is committed to accessibility and is in the process of remediating all CSE documents. If you encounter problems accessing any web content on our site, please contact the Office of Accessible Technology (OATS): Call OATS (530-898-6532) | Email OATS. Chico State Enterprises 25 Main Street, Suite 203 530-898-6811 www.csuchico.edu/cse Menu Grant Funding Opportunities Proposal Development(opens in new window) Business Services and Sponsored Programs Human Resources and Payroll Human Subject/Animal Care Finance Enterprise and IT Support Board of Directors Big Chico Creek Ecological Reserve (BCCER) We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. Contact Us Need Help? Report an accessibility issue Report a broken link on this page Title IX Privacy Policy California State University, Chico400 West First StreetChico, CA 95929 Copyright © 2026 All Rights Reserved Back to top