Operations Coordinator (Luxury Brand)

ING HOLDINGS, INC. ING

Locksmith

• Lock50 USA
• ING Keys
• LandRoverKeyFob.com Operations Coordinator ING Holdings, Inc.
• Huntington Beach, CA
• In-Person
• Full-Time $25.00
• $32.00/hr base + incentive pay
• Monday-Friday 8:30 AM-5:00 PM or 9-5:30 YOU

DON'T JUST KEEP THINGS ORGANIZED. YOU BUILD THE INFRASTRUCTURE THAT MAKES EVERYTHING ELSE RUN.

Every system that doesn't exist yet — you build it. Every process that's breaking down — you fix it and document it so it never breaks the same way again. Every compliance filing, every inventory count, every HR record, every financial flag — yours. This role works directly alongside the Founder of a fast-scaling luxury security company with four brands and a clear path to national market leadership. You will have clear direction and defined standards. You are here to execute them precisely, bring problems to the Founder with proposed solutions, and make this operation tighter every single day. If you measure success by systems built, problems permanently solved, and a business that runs better because you're in it — this is your role.

WHAT YOU'LL DO

• Build and maintain a complete SOP library covering key processes across all four brands — documented so anyone can follow them without explanation
• Deliver a daily financial summary to the Founder — income, outstanding balances, expenses, and flags
• Manage invoicing, payment tracking, and accounts receivable with accuracy and consistency
• Support the accounting stack consolidation project: QuickBooks, Square, GoHighLevel, Shopify, and A2X — under direct Founder guidance
• Build an inventory management system from the ground up — tracking, reorder thresholds, reconciliation, and regular physical counts
• Manage all shipping and receiving — every inbound and outbound shipment logged accurately and on time
• Coordinate with vendors and suppliers on order status and discrepancies — escalating to the Founder as needed
• Manage product listings across Shopify and all brand platforms — accuracy, pricing, and updates
• Maintain complete HR records for every team member — onboarding files, certifications, and compliance documentation
• Complete new hire HR paperwork in Gusto per established SOP — all compliance filings accurate and on time
• Support the Founder in first-round candidate interviews — potentially building toward independent screening over time
• Ensure business licenses, insurance, and compliance requirements are current across all brands and jurisdictions
• Identify inefficiencies and cost-saving opportunities — bring well-formed proposals to the Founder for direction and approval
• Own digital and physical filing systems — every document findable, every record current

EXPERIENCE & SKILLS

• 2+ years in office operations, business administration, or a comparable role
• QuickBooks experience highly preferred — hands-on bookkeeping or accounting background strongly valued
• GoHighLevel, Shopify, Square, or A2X experience a strong advantage — ability and willingness to learn the full stack required
• Demonstrated experience building SOPs, systems, or operational workflows
• Inventory management, product tracking, or shipping and receiving experience preferred
• HR administration experience — onboarding documentation, compliance recordkeeping, or new hire coordination
• Background in accounting, bookkeeping, or financial operations preferred
• High-growth, luxury service, legal, medical, real estate, or executive support background preferred
• Google Workspace proficiency required — Docs, Sheets, Drive, Gmail, Calendar

WHO YOU ARE

• You follow direction precisely and ask when something is unclear — you don't guess
• You catch errors before they compound and hold yourself to a standard others can rely on
• You see a problem, form a solution, and bring it to the Founder — you don't sit on it or act without alignment
• You handle confidential financial, HR, and operational information with complete discretion
• You communicate clearly and escalate when appropriate — no surprises
• You flag anything legally, ethically, or regulatorily questionable immediately and without hesitation
• You genuinely want to learn new systems and you do it without being pushed

COMPENSATION & BENEFITS

Base pay: $25.00

• $32.

00/hr based on experience Incentive pay: Performance-based plan after successful onboarding

Training:

Paid from day one — structured and hands-on

Schedule:

Monday

• Friday, 8:30 AM
• 5:00 PM or 9:00 AM
• 5:30 PM — full-time, stable

Holidays:

Five company-paid holidays annually Sick leave: Per California law

Development:

Company-sponsored professional summits and industry events

Mentorship:

Direct, daily access to founder-level leadership Growth path: Operations Manager — earned through results, not tenure

Note:

This role does not currently include employer-sponsored health benefits.

HOW THIS ROLE GROWS

The first 90 days are about mastery — learning this company's standards, building the systems that don't yet exist, and proving you can execute without errors. That's where trust is built. Strong performers have a direct path into Operations Manager — expanded authority, team oversight, and compensation that reflects the scope they've built. That advancement belongs to the person who earns it through precision, results, and full alignment with the mission. Not tenure.

ABOUT ING HOLDINGS, INC. ING

Holdings operates four brands serving luxury clients, locksmiths, and security professionals across Southern California and nationwide: ING Locksmith, Lock50 USA, ING Keys, and LandRoverKeyFob.com. We are on a ten-year path to 375 team members and $150M in revenue with national market leadership.

Our mission:

elevate luxury security through precision-driven solutions that protect what matters most. Our core values are the baseline — not aspirational:

• Excellence in Every Detail
• Absolute Accountability
• Disciplined Execution
• Inspiring Confidence
• Relentless Reliability
• Alignment in Purpose and Action ING Holdings, Inc. is an equal opportunity employer. We evaluate all candidates based on skills, experience, integrity, and alignment with our standards. inglocksmith.com, lock50usa.com
• Lock50 USA strong social media presence

HOW TO APPLY

Submit your resume along with a short response — no more than five sentences — answering the following question: Describe a system, process, or workflow you built or significantly improved in a previous role. What was broken, what did you do, and what was the measurable result? Applications that do not include a direct response to this question will not be considered. We are looking for builders. Show us you are one. ING Holdings, Inc.

Huntington Beach, CA Pay:

$25.48

• $33.

00 per hour

Benefits:

Employee discount Professional development assistance Referral program

Work Location:

In person