BUSINESS OPERATIONS SPECIALIST

Contract type Full-Time Location San Francisco, CA Specialty 24 Seven Corporate Salary $75,000/year

• $80,000/year Remote No Reference 513898 Contact name David DiBella Job description About the job Business Operations Specialist Overview The Business Operations Specialist plays a critical role in supporting operational efficiency and client service delivery.

This position is responsible for coordinating consultant onboarding and offboarding activities in vendor management system (VMS), driving ticket and task completion through client systems, and partnering cross-functionally to ensure seamless execution of operational processes for a multinational technology company that specializes in Internet-related services and products, including online advertising technologies, cloud computing, software, and hardware. The ideal candidate is highly organized, detail-oriented, proactive, and resourceful with a strong operations mindset with experience providing support for large enterprise clients. This individual thrives in fast-paced environments, enjoys problem-solving and investigative work, and can navigate ambiguity to drive tasks to completion. Key Responsibilities Manage onboarding, offboarding, system access, and project information in client VMS platform portfolio of 60+ consultants with growth anticipated

Monitor, manage, and drive task completion through client ticketing systems and operational workflows

30%

• Onboarding (LDAP in Fieldglass or Pavel method)
  30%
• Triage problems in ticketing systems
  10%
• Responding to questions over email (from consultants, BD, recruiting, etc.)
  10%
• Follow ups (mostly timecards and invoice follow ups)
  10%
• Projects (from Google and/or Sage some examples: org chart, process docs, validating info in sheets sent by Google)
  5%
• Offboarding (Fieldglass and equipment)
  5%
• Filing documents
  Build and maintain strong working relationships with internal teams, consultants, vendors, and client contacts
  Partner with client stakeholders, consultants, and internal team to ensure timely resolution and prioritization of urgent operational requests
  Investigate and resolve issues with system access, onboarding, process discrepancies, etc.

through research and cross-functional collaboration

Track operational tasks, follow-ups, and deadlines to ensure successful completion, even when faced with limited information or process roadblocks

Proactively identify process inefficiencies and recommend operational improvements

Communicate professionally and effectively across multiple teams and levels of the organization

Support ad hoc operational projects and reporting as needed Required Skills & Qualifications 4+ years of experience in business operations, workforce operations, staffing operations, or a related field supporting enterprise-level clients

Experience working within VMS platforms, preferably SAP Fieldglass

Experience managing tasks through ticketing or workflow management systems

Strong organizational skills with the ability to manage multiple priorities simultaneously

Demonstrated problem-solving and investigative ("sleuthing") abilities

Proven ability to independently drive tasks to completion and navigate obstacles or incomplete information

Strong attention to detail and commitment to accuracy

Excellent written and verbal communication skills

Ability to build collaborative relationships with cross-functional teams

Proficiency in Google Suite and Microsoft Office Suite Preferred Qualifications Experience providing support for enterprise-level clients

Experience supporting staffing, consulting, or contingent workforce environments

Familiarity with onboarding compliance documentation and workforce processes

Experience working in fast-paced, client-driven operational environments

Knowledge of operational reporting and process improvement methodologies

Recruiter

David DiBella

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