ADMINISTRATIVE ASSISTANT/SCHEDULER

Work Hours:

20 hours a week; 8:00 AM to 12:00 PM

JOB DESCRIPTION

Job Summary:

The Administrative Assistant/Scheduler is responsible for overall office agency operations coordination activities provides services in accordance with agency policies. The Administrative Assistant/ Scheduler is responsible for the scheduling of all clinicians as well as answering and redirecting incoming calls to the agency.

Reports To:

Administrator, Assistant Administrator/Vice President of Quality and Risk Management, Supervisor of Clinical Services, Therapy Manager, Director of Social Services, HHA Program Supervisor.

Duties:

The Administrative Assistant//Scheduler responsibilities include but are not limited to:

• Direct and coordinate referrals, patient information and verify insurance eligibility
• Coordinate scheduling of client admissions within 48 hours of approved referral
• Schedule employee visits in Devero
• Human Resource duties as assigned
• Develop and Maintain monthly employee in-service calendar and update department heads as to status of employee in-services
• Triage phone calls
• Report client complaints/concerns to Administrator/Assistant Administrator or designee
• Scan documents into client medical records
• Office Administrative Assistant duties such as answering phones in a courteous, customer-friendly manner
• Prepare patient assessment packets, including admission, re-certification, and post-hospitalization packets
• Maintain office supplies
• Process signed and unsigned orders and 485s.
• Maintain Order Tracking Report weekly
• Date stamp all received documents
• Send the discharge/transfer summary/episode detail summary and Case Conference/60 Day summary to the physician
• Assist with ADR preparation
• Coordinates with the administrative team to complete audits to ensure Agency compliance with regulations
• Adhere to and participate in the Agency's mandatory HIPAA/Privacy Program and Employee Compliance Program
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook guidelines
• Follows established lines of communication and authority
• Participate in clerical on-call rotation
• Bilingual - English and Spanish speaking proficiency preferred

Minimum Qualifications:

Must have a high school diploma or equivalent, typing, clerical skills and be competent with computers/agency utilized software. Minimum of two years' experience in the health care industry and one year experience in home healthcare (preferred). Possess an understanding of the issues related to the delivery of home health services and the ability to problem solve effectively. Possess a knowledge of Medicare guidelines governing home health agencies (preferred) The ability to communicate with a diverse population of individuals is required. Must have exceptional customer service skills and be able to communicate well with all incoming callers. Must be organized and detail oriented and possess effective communication skills both orally and in writing. Must be able to utilize communication channels established by agency: phone lines and TigerConnect. Proficiency/basic knowledge in software use such as Microsoft Word, PowerPoint, and Excel Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members and agency employees. Must possess a valid state driver's license and automobile liability insurance.

Job Type:

Part-time Pay:

$16.94 - $20.00 per hour

Benefits:

Professional development assistance Ability to

Commute:

Vernon, CT 06066 (Required)

Work Location:

In person