Sr. Specialist, Charter Operations Royal Caribbean Group - 4.2 Miami, FL Job Details 14 hours ago Qualifications Administrative experience Full Job Description Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests This position will be working onsite from

Miami Position Summary :

The Sr Specialist Global Charter Operations provides administrative systems financial tracking and program support across the charter lifecycle The role strengthens accuracy process compliance and business continuity by maintaining charter setup inventory documentation reporting and data while enabling Account Executives to focus on client-facing and higher-complexity operational responsibilities The Sr Specialist may travel and support or oversee a charter when assigned

Essential Duties and Responsibilities :

Create and maintain charter groups inventory stateroom allocations system records trackers folders and reference documentation in accordance with approved processes Prepare and maintain invoices payment schedules financial trackers charter checkbooks supporting documentation and status reporting for review by the Account Executive and leadership Support contract administration by organizing executed agreements extracting key dates and obligations and maintaining accurate program records Coordinate manifest administration including initial uploads changes cancellations cabin moves guest data corrections watchlist follow-up and exception tracking Support site inspections pre-sailings meeting-space requests travel logistics visitor requests early boarding lists and operational documentation Maintain AffairWhere and related financial or operational systems with accurate charter details contracted amenities master account items and reconciliation support records Compile reports approvals invoices voyage documentation guest feedback and other source materials required for post-sailing reconciliation and lessons learned Monitor program milestones and follow up on missing information approvals payments documentation and action items; escalate risks to the Account Executive or manager Travel for site inspections pre-sailings client meetings or charter sailings; support or oversee a charter when assigned and within role readiness Perform other duties as assigned in support of Charter Operations and CMIC priorities

Qualifications Knowledge and Skills :

Bachelor's degree preferred or equivalent relevant experience in operations hospitality travel events finance administration or program coordination Minimum 2-4 years of relevant coordination administrative cruise hospitality group travel or event operations experience preferred Strong organizational skills attention to detail follow-through and ability to maintain accurate records across multiple programs Proficiency with Microsoft 365 and comfort learning enterprise reservation financial workflow and reporting systems Clear written and verbal communication skills and a service-oriented approach with internal and external stakeholders Ability to handle confidential financial contractual and guest information appropriately Ability to prioritize deadlines identify discrepancies and escalate issues in a fast-paced environment Ability to travel including shipboard assignments and international travel as business needs require

Physical Demands:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations While performing job functions the employee is regularly required to sit and stand write review We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment No immigration sponsorship offered

Agency and Third-Party Submissions:

Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property

Nearest Major Market:

Miami