Company Overview Just Like Family Home Care is dedicated to providing compassionate, professional home care services that support seniors and their families throughout the aging process. Our mission is to empower families with resources, knowledge, and peace of mind while transforming the home care industry in Canada through innovative practices and community engagement. Overview We are seeking a dynamic and detail-oriented Scheduling Coordinator/Client Services Coordinator to join our team. This role is vital in ensuring seamless scheduling, exceptional client communication, and efficient management of appointments. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for delivering outstanding customer service in a fast-paced environment. Multilingual skills and experience with call centers or customer support are highly valued. Duties Coordinate and manage client appointments, caregiver schedules, and service delivery to ensure timely and efficient care arrangements. Serve as the primary point of contact for clients, caregivers, and internal teams via phone, email, and other communication channels. Maintain accurate data entry within scheduling software and client management systems to ensure up-to-date records. Provide exceptional customer support by addressing inquiries, resolving scheduling conflicts, and offering solutions to client needs. Utilize strong phone etiquette and communication skills to handle outbound calls for appointment confirmations or follow-ups. Assist with administrative tasks such as cash handling, documentation, and reporting related to client services. Collaborate with team members to improve scheduling processes, enhance client satisfaction, and streamline operations. Experience Previous experience in call center environments or customer support roles is preferred. Proven ability to manage multiple schedules efficiently while maintaining attention to detail. Strong proficiency in Microsoft Office applications such as Word, Excel, and Outlook. Bilingual capabilities (English plus additional language) are highly desirable to serve diverse client populations. Excellent written and verbal communication skills with a focus on professionalism and clarity. Demonstrated organizational skills combined with technical proficiency in data entry and computer systems. Experience in outbound calling, customer service problem-solving, and handling sensitive information accurately. Join our team as a Scheduling Coordinator/Client Services Coordinator to make a meaningful difference in the lives of seniors and their families by providing reliable support, effective communication, and exceptional service delivery!

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person