Description:

Job Purpose:

Under general supervision, the Surgery Coordinator will provide outstanding service to patients and physicians in all verbal and direct communications.

JOB RESPONBILITIES

Essential Duties & Responsibilities:

Manage the surgery schedule for physicians within a 24 hour window upon physician's decision. Create surgery packets and advise patients of all steps for Pre-operative evaluation and post operative appointments. Work as an effective team member with other Surgery Coordinators in POD ensuring that the appropriate information is communicated to providers; CMA's and Nurses regarding surgery and/or procedures. Provide patient with all relevant information regarding surgical clearance prior to the start of medications. Provide instructions to ensure all Radiology and Scans are made available to the provider. Communicate providers request to change schedule to COO and POD Manager via email. Document all correspondence with patient regarding medical issues and/or clarification of services rendered in Nextgen. Maintain positive and respectful dialogue at all times and communicate issues appropriately through the chain of command to facilitate problem resolution. Answer calls within 3 telephone rings in order to provide satisfactory customer service. Utilize appropriate communication skills with customer at all times. Other duties as required.

Requirements:

QUALIFICATIONS

Knowledge:

Education/Training High School Diploma or the Equivalent. Minimum of 2 years' experience Surgery Scheduling experience.

Skills & Abilities:

Must have excellent customer service skills both internally and externally. Excellent organizational, time management and follow through skills. Must be able to interact with team members in a fast paced environment while maintaining a high level of professionalism Must have the ability to greet patients and visitors, whether in person or on the telephone, in a pleasant, helpful and professional manner at all times. Must have excellent grammar and communication skills in order to relay appropriate and accurate information to the patients. Must be able to follow both oral and written forms of communication.

Computer literacy:

Proficiency and working knowledge of Medical software applications, e.g. EMR, as well as Microsoft Office Applications.

Driving Requirements:

A valid State of Georgia Driver's License and reliable transportation is required.

SPECIAL REQUIREMENTS

Physical Demands:

This position requires a substantial amount of standing, sitting and working at a computer station throughout the day.

Work Environment:

Must be flexible and available to work at different locations throughout Georgia Urology