Position Summary We are seeking a dependable, organized, and service-oriented Senior Front Desk & Operations Assistant to support the daily front desk, administrative, and operational functions of our clinic. This role serves as a key point of contact for patients, staff, and visitors, while also providing operational and administrative support to clinic leadership. This is a hands-on, hourly position with growth potential.

Key Responsibilities:

1. Front Desk & Client Services

• Manage front desk operations, including greeting patients, visitors, and walk-in clients professionally
• Answer and manage multi-line phone systems with courtesy and efficiency
• Provide customer support via phone, email, and in-person interactions, ensuring excellent service standards
• Schedule appointments accurately, manage calendars, and send reminders to staff and clients
• Process payments accurately and balance daily registers
• Maintain patient accounts and files with strong attention to detail
• Collect and verify patient information in compliance with office policies 2. Administrative & Office Support
• Perform data entry, filing, and document proofreading to maintain accurate records
• Assist with typing correspondence and managing documents using Google Workspace
• Support office management tasks including supply inventory, mail handling, and office organization
• Assist with project coordination and administrative follow-ups as assigned
• Maintain a professional appearance of the reception and front office areas
• Ensure adherence to office policies and procedures 3. Daily Operations & Workflow Support
• Assist with daily task coordination and operational follow-ups
• Support front desk workflows to ensure tasks are completed accurately and on time
• Assist with tracking insurance-related tasks and payment follow-ups under management guidance
• Ensure booking systems (e.g., Square) are accurate and up to date
• Support inventory awareness, light clinic duties, and basic office equipment maintenance 4. Team & HR Support (Operational Level)
• Support day-to-day staff accountability and workflow expectations under management guidance
• Participate in routine performance feedback related to front desk and administrative operations
• Assist in coaching conversations regarding workflow issues, attendance, and operational standards
• Help document performance-related observations and escalate concerns to the owner when appropriate
• Participate in employee check-ins or operational discussions as assigned 5. Executive & Personal Assistant Support (As Needed)
• Provide limited personal assistant support to clinic leadership as needed
• Assist with travel arrangements, scheduling, or special project coordination when assigned Qualifications
• Prior experience in a medical, dental, or professional office front desk setting preferred
• Strong organizational, communication, and customer service skills
• Proficiency with scheduling systems, Google Workspace, and basic office software
• Ability to multitask and prioritize in a fast-paced environment
• Professional demeanor, reliability, and attention to detail

Job Types:

Full-time, Part-time Pay:

$20.00

• $23.

00 per hour

Benefits:

Health insurance

Work Location:

In person