Why Join Comfort Keepers Davenport?

Growth Opportunity:

This role is open due to an internal promotion! We actively invest in our employees and love promoting from within.

Supportive Environment:

Work alongside a passionate, close-knit office team dedicated to making a difference in seniors' lives.

Meaningful Work:

Every schedule you build ensures local seniors receive the high-quality care they need to stay safe in their own homes. A Day in the Life of a Caregiver Scheduler As our Staffing Coordinator, you are the operational heartbeat of our agency. Like a daily puzzle master, you will connect local seniors with our dedicated caregiving staff across Quad cities and surrounding areas.

Your daily responsibilities include:

Building Master Schedules:

Create, maintain, and optimize weekly shift schedules using specialized home care software (WellSky).

Solving Shift Coverage:

Proactively manage daily shift changes, open client requests, and last-minute caregiver call-offs.

Matching Caregivers & Clients:

Select caregiver-client pairings based on skill requirements, location, availability, and personality compatibility.

Building Caregiver Relationships:

Serve as the primary point of contact for care staff regarding schedule updates, shift confirmations, and availability updates.

Managing Logistics:

Keep client care continuous while optimizing shift routes to limit commute times and minimize unauthorized overtime.

Shared On-Call Support:

Participate in an after-hours on-call rotation with team support and additional stipend pay.

Team Collaboration:

Partner with Recruiting to flag immediate staffing needs and work with our Client Care Coordinator to onboard new clients smoothly.

What We Are Looking For Experience:

1+ years in scheduling, staffing, medical reception, restaurant/hotel management, logistics dispatching, or fast-paced customer service (Home care software experience like WellSky/ClearCare is a plus!).

Problem Solvers:

Ability to stay calm, friendly, and resourceful under pressure when handling last-minute schedule changes.

Strong Communicators:

Excellent phone manner and clear, professional written/verbal communication skills.

Tech-Savvy:

Comfortable navigating scheduling databases, multi-line phones, Microsoft Office, and Outlook.

Dependable:

A track record of strong attendance, punctuality, and a proactive work ethic. Benefits & Perks Paid Time Off (PTO) &

Paid Holidays On-Call Stipends & Shift Coverage Incentives Paid Comprehensive Orientation & Training Dedicated Leadership Support & Career Pathways Pay:

$15.00 - $17.00 per hour

Benefits:

Employee assistance program Paid time off Professional development assistance Referral program Tuition reimbursement Application Question(s): How many employees, caregivers, clients, appointments, or shifts have you been responsible for coordinating at one time? Are you comfortable having difficult but professional conversations with employees about attendance, availability, schedule changes, and shift coverage? Are you comfortable with a starting pay range of $15.00-$17.00/hr, working Monday-Friday 9 AM-5 PM in our Davenport office, and participating in a shared weekend on-call rotation? (Yes/No) Are you comfortable making and receiving a high volume of phone calls throughout the workday and having professional conversations regarding schedule changes? (Yes/No) Have you used scheduling or workforce-management software before (e.g., WellSky, ClearCare, or similar systems)? A caregiver calls off 45 minutes before a client visit. In 1-2 sentences, what is the very first step you would take?

Experience:

scheduling, dispatching or high-volume customer service: 1 year (Required)

License/Certification:

Driver's License, reliable vehicle, & current auto insurance (Required)

Work Location:

In person