Black Diamond Pest Control is a locally owned, family-operated company committed to delivering exceptional service and building long-term relationships with both our customers and employees. We are seeking a motivated, professional, and performance-driven Customer Service & Scheduling Specialist to join our growing team. This entry-level position includes structured training, clear performance expectations, and uncapped bonus potential for individuals who are driven to succeed. If you are goal-oriented, competitive, and take pride in delivering an outstanding customer experience, this role offers the stability of a trusted local company combined with the accountability and energy of a performance-driven call center environment.

Responsibilities:

Answer inbound customer calls with professionalism and enthusiasm Schedule services accurately and efficiently Support field technicians with coordination and documentation Identify opportunities to introduce new services or upgrade existing services when appropriate Meet and exceed performance metrics related to productivity and bookings Represent the Black Diamond brand positively on every call This is a structured, fast-paced environment with measurable goals and clear accountability standards.

Compensation & Incentives:

Competitive hourly base pay Uncapped bonus potential tied directly to new service sales and service upgrades Performance-based earning opportunity for motivated individuals Bonuses paid regularly based on completed and fulfilled services

Benefits:

401(k) with company match Health, dental, and vision insurance Paid time off and paid holidays On-the-job training and ongoing coaching Advancement opportunities based on performance

Ideal Candidate:

Motivated by performance goals and earning potential Comfortable working in a metrics-driven environment Professional and confident on the phone Detail-oriented and organized Able to multitask in a fast-paced setting Interested in long-term growth within a stable company Preferred (but not required): Customer service experience Call center or scheduling experience Multi-line phone system experience Sales or upselling experience Black Diamond Pest Control is proud to provide the security of a family-owned business while maintaining high performance standards and opportunities for growth. We value accountability, teamwork, and individuals committed to continuous improvement. If you are ready to build a career and be rewarded for performance, we encourage you to apply.

Pay:

From $15.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person