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Customer Operations Specialist
Career Insights for Scheduler / Operations Coordinator
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Scorecard
Based on Massachusetts data
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What they do
A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
$60,392 / year median in Massachusetts
+9% projected growth
Job Description
Customer Operations Specialist Robert Half
•3.9 Newton, MA Job Details $55,000
•$65,000 a year 1 day ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication Bachelor's degree Full Job Description
CUSTOMER OPERATIONS
•Our client is seeking a team-oriented individual to join their in-house customer service operations. The role includes responsibilities such as ensuring timely and cost-effective product delivery, managing shipping or delivery issues, and effective communication with impacted parties. Tasks will also include order processing, shipping logistics, customer support, inventory coordination, warehouse communication, data analysis, and cross-functional collaboration. The ideal candidate will be able to excel in a non-structured work environment-friendly approach. If this sounds like you, we should chat! Bachelor's Degree in Business, Finance, or related discipline, required Excellent written and verbal communication skills Technical proficiency using Microsoft Office Suite Bachelor's degree in Business, Finance, or a related field is required. Strong written and verbal communication skills with the ability to engage effectively with customers and internal teams. Proficiency in Microsoft Office Suite, including the ability to manage data, documents, and routine reporting tasks. Prior experience in customer service, customer support, or order operations is strongly preferred. Ability to handle customer concerns calmly and drive issues through to resolution. Strong organizational skills with the ability to manage multiple tasks and shifting priorities. Customer-focused mindset with a practical, team-oriented approach to daily work. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity
•whenever you choose
•even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .