Home Care Scheduler Trainer at OLIVIA Professional Solutions Home Care Scheduler Trainer at OLIVIA Professional Solutions in Chevy Chase, Maryland Posted in 1 day ago.

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full-time Home Care Scheduler (Training & Development) Remote | OLIVIA Professional Solutions This role is ideal for someone who has succeeded as a Home Care Scheduler, Staffing Coordinator, or Scheduling Manager and is passionate about helping others succeed. You will lead training programs for new and existing virtual assistants, with a primary focus on home care scheduling operations, caregiver staffing, client scheduling, and scheduling software platforms. Your real-world experience will bridge the gap between theory and execution. What You Will Do Facilitate live virtual training across the company's core curricula and the WellSky-focused universal scheduler certification, including onboarding bootcamps that get every new cohort ready before client placement Coordinate role-specific tracks for schedulers, recruiters, and home care admin support VAs Deliver one-on-one coaching for VAs who need extra support Maintain and improve existing training assets (module decks, knowledge checks, and assessments) and build new modules in response to client feedback, platform updates, and industry shifts Partner with the Service Experience Coordinator to translate recurring client issues into curriculum improvements Keep all content current on HIPAA, home care compliance, and platform best practices Identify VA skill gaps from client feedback, audits, and performance reviews, then design targeted remediation plans or curriculum updates Maintain individual VA training records, certifications, and continuing education tracking, and celebrate the wins Run a centralized, clearly versioned training library, and track completion, assessment, and certification metrics across the workforce Report weekly to HR Manager or Director of Operations on training operations and program effectiveness, tied to VA performance and client retention Platform Experience (at least one major home care platform required)

WellSky AxisCare What We Are Looking For Required:

At least 2 years of hands-on experience as a Home Care Scheduler, Staffing Coordinator, or Scheduling Manager. This is a must. The role demands proven, real-world scheduling experience, not a few months of exposure, because these skills cannot be mastered in a short time.

Strong candidates will also bring:

Prior experience creating SOPs, training materials, or instructional content Experience training, mentoring, coaching, or onboarding team members Strong organizational and documentation skills Comfort facilitating virtual training sessions via Zoom or Google Meet Strong English Communication Skills Experience working with remote teams or virtual assistants Knowledge of HIPAA and home care compliance requirements