Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
MH
Maple Hill Auto Group
Customer Service Scheduler
Career Insights for Scheduler / Operations Coordinator
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Michigan data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
$51,331 / year median in Michigan
+7% projected growth
Job Description
About the Role Are you the kind of person who keeps everything running smoothly, stays calm on a busy phone line, and genuinely enjoys helping people? We're looking for a Customer Service Representative / Scheduler to be the friendly first point of contact for our service customers. In this role, you'll field incoming calls, book service appointments across our two shops, and keep the daily workflow humming. What You'll Do Answer incoming scheduling calls (40-60 per day) with professionalism and warmth Confirm customer information (name, email, phone, vehicle) to ensure accurate scheduling Manage the appointment schedule for two shops, allowing proper time for each visit and preventing over-booking Track down answers for customers using multiple resources — or partner with BDC coworkers, service advisors, and parts advisors to find them Review appointments regularly with a keen eye for detail to catch and correct errors Coordinate with service advisors on loaner vehicles, pickups/deliveries, and waiting appointments Make sound decisions in line with company policies and values so every customer has a great dealership experience Take on other duties as assigned Schedule Our department operates:
Monday:
8:00 AM- 7:00 PM Tuesday
Friday:
8:00 AM- 5:30 PM No Weekends!
Communication:
Excellent verbal, written, and digital communication skills — you connect with people effectively, efficiently, and with empathy Problem solving: You ask smart, relevant questions, know where to find answers, and craft solutions that work for the customer and the business alike Compensation & Benefits $16- 18/hour depending on experience PTO Paid Holidays 401k with Company Match Health, Vision & Dental benefits Room for growth and promotion [Company Name] is an equal opportunity employer.