Reports to:

Front Office/Scheduling Manager Location:

Mercy Hospital

• Mercy (Coon Rapids) and Unity (Fridley) campuses; outreach clinic locations

Job Status/Hours:

Monday

• Friday, various shifts between 6:30am-5:30pm

Salary Range:

$23.00-25.00 hourly

Position Summary:

This position is responsible for learning and covering all areas in the Front Office/Scheduling department. Main duties include greeting and checking in patients, communicating between departments, scheduling patient appointments and procedures, and answering and directing phone calls. The schedule will be Monday

• Friday with varied day shift times between 6:30am and 5:30pm.

Must be flexible and adaptable as schedule can change on short notice.

Responsibilities:

Cross trained in 8 different reception/scheduling positions. This includes complex procedure scheduling, clinic reception, imaging reception, and central scheduling/switchboard.

Scheduling:

Scheduling of activities, including patient appointments, procedures, and ancillary services using extensive knowledge of appointment types, locations, and providers. Take incoming phone calls from patients and their families to assist them with their needs, including scheduling, transferring, or messaging providers team. Make outgoing phone calls to patients to schedule their appointments, testing, and procedures. Manages a team of providers to ensure any appointments or testing ordered by team is scheduled and completed.

Receptionist:

Greets patients in polite and prompt, and helpful manner. Provides any necessary information and/or assists patients with insurance information. Informs the appropriate person(s) of the patient's arrival. Updates patient information, collects and posts copays, provides necessary forms for completing, and obtains signatures as needed. Contacts patients to remind them of future appointments and provides any instructions for the appointment. May perform administrative duties such as faxing, printing daily or weekly schedules, and depositing copays. Maintains all patient confidentiality in accordance with HIPAA and company policy. Demonstrates the ability to prioritize work based upon patient/department needs.

EMPLOYMENT SELECTION CRITERIA

High school diploma or GED. Minimum of one year experience in health care and in front office/scheduling capacity. Knowledge of Excellian (or Epic) is desired. Must possess strong customer service and computer skills. Quick learning style with the ability to multi-task in a fast-paced office environment and adjust pace accordingly. MHVI offers a full benefit package, including:

• $23.00-25.00 per hour
• Employer HSA contribution
• 401k profit sharing and ongoing contribution
• no employee contribution needed
• PTO plus paid holidays
• Medical insurance, including access to free online/at-home care As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Job Type:

Full-time Pay:

$23.00

• $25.

00 per hour

Benefits:

401(k) AD&D insurance Bereavement leave Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Flexible spending account Free parking Health insurance Health savings account Life insurance On-site gym Opportunities for advancement Paid jury duty Paid orientation Paid time off Paid training Pet insurance Referral program Retirement plan Tuition reimbursement Uniform allowance Vision insurance Application Question(s):

• Will you be able to reliably commute to all locations needed?

Experience:

Medical scheduling: 1 year (Required)

Epic:

1 year (Preferred)

Work Location:

In person