Surgical Counselor/Scheduler

Why work at Twin Cities Eye Consultants? We work hard to provide quality job opportunities with ongoing learning experiences and promote a healthy work-life balance for our team members! We provide free virtual mental health services to all of our employees! We're serious about employee engagement and that's reflected in our low turnover rates! We some great scores on our 2025 Employee Engagement Survey! We have passionate people here who strive to do our best for all patients at all times. We continue to innovate, improve, and grow! Our patients and our staff are very important to us and we'd love to have you join our team to help provide quality care! The purpose of the Surgery Counselor position is to facilitate the surgery scheduling process in a seamless and efficient manner for patients and doctors. This position serves as the liaison between patient, surgeon, and facility. Job Duties include : Communicate with patients to counsel them regarding surgery type, planning, scheduling, financial impacts, insurance coverage and surgery center requirements. Transcribe patient experience to their chart to verify the encounter. Coordinate surgery schedules with the surgery centers, physician, and clinic. Prepare and distribute surgery packets to patients. Verify patient's insurance eligibility, obtain prior authorization, and help with patient assistance forms, if necessary. Schedule individual surgery cases with the surgery center. Maintain surgery schedules and increase or decrease surgery space as needed. Dispense and record surgery drops and other medications that are required. Drops may be mailed, sent to the pharmacy, or be available in clinic for patient pick up. Verify that signed patient consent forms have been received prior to surgery. Collect payment for upgraded premium lens. Answer surgery scheduling line phone as needed. Respond to patient questions and concerns in person, via email or via telephone. Maintain consistent communication with the physician and other staff regarding the patient's pending surgery. Calculations for specialty IOLs. Perform other job-related duties as assigned. We are looking for candidates who have : High school diploma or equivalent Six (6) months to one (1) year of experience in surgery scheduling or a health care setting. Prior experience with medical terminology, insurance plans, and customer service. Ability to travel between clinics as needed Excellent communication and interpersonal skills Strong attention to detail Analytical problem-solving skills Demonstrated ability to meet deadlines Ability to work independently and as a team member Demonstrated computer literacy. Twin Cities Eye Consultants provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) AD&D insurance Bereavement leave Dental insurance Disability insurance Employee assistance program Employee discount Family leave Flexible spending account Free parking Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Paid training Parental leave Professional development assistance Retirement plan Tuition reimbursement Application Question(s): What wage range are you looking for in your next position? Ability to

Commute:

Edina, MN 55435 (Required) Ability to

Relocate:

Edina, MN 55435: Relocate before starting work (Required)

Work Location:

In person