Piper Companies is currently looking for an Operations Associate for an award winning company in the Raleigh-Durham, NC area. The Customer Service Representative is required to work on site 3 days a week from 9-6. This Customer Service Representative will communicate with customers through phone, email, chat, and text. Responsibilities for the Operations Associate include:

• Manage client communications through phone, email, chat, and text with professionalism.
• Respond promptly to client needs, resolving issues fully and escalating only when necessary; follow up through completion.
• Process service requests such as withdrawals, surrenders, and ownership/beneficiary changes.
• Explain contract benefits and provide product and transaction information. Requirements for the Operations Associate include:
• Bachelor's Degree

REQUIRED

• Onsite Hybrid 3 Days a week - Tuesday, Wednesday, Thursday
• Must have intermediate computer skills
• Ability to thrive in a team environment and communicate effectively Compensation for the Operations Associate include:
• $20-$23 per hour

Comprehensive Benefits:

Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays

• This job opens for applications on 9/4/26.

Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

operations associate, customer service representative, hybrid, customer service, Raleigh, Durham, RTP, North Carolina, NC, call center, insurance, annuities #LI-BM4 #HYBRID