Ultimate Impression opened its doors in Charlotte in 2007 with a simple mission: to provide the highest possible level of quality cleaning and maintenance services to residential builders. Since then, we have grown from our Charlotte roots to serve builders throughout Raleigh, Winston-Salem, and Greenville, SC, expanding into each market at the request of our award-winning clients. Our growth reflects the strong relationships we have built and our commitment to delivering dependable, high-quality service. We work exclusively with the residential builder community. We understand how important every detail is when preparing a home for its next stage, and we know that creating a great first impression matters. Our team takes pride in helping builders present their homes at their very best. At Ultimate Impression, quality, reliability, attention to detail, teamwork, and professionalism are at the heart of everything we do. Position Overview Ultimate Impression is seeking a dependable, organized, and proactive Operations Assistant to support the daily operations of our cleaning teams and ensure our customers receive the high level of service they expect. This position is ideal for someone who enjoys a fast-paced environment, communicates well, can manage multiple priorities, and takes pride in making sure things get done correctly and on time. The Operations Assistant will work closely with operations management, field cleaning teams, builders, and other members of the Ultimate Impression team to help coordinate daily schedules, communicate job requirements, monitor quality, and resolve issues as they arise. Key Responsibilities Assist with the daily coordination and support of cleaning crews and field operations. Help ensure crews arrive at assigned jobs on time and are prepared to complete their work. Communicate with team members throughout the day regarding schedules, job assignments, access, special instructions, and changes. Monitor completed and in-progress jobs to help ensure Ultimate Impression's quality standards are being met. Perform occasional site visits to inspect work, address concerns, and provide support to cleaning teams. Communicate professionally with builders, superintendents, subcontractors, and other job-site contacts. Respond promptly to questions, concerns, and service issues and help coordinate appropriate solutions. Assist with scheduling and adjusting crews as priorities and job-site conditions change. Track job progress and communicate updates to management. Help identify jobs that require additional attention, touch-ups, or follow-up service. Assist with quality-control checks and ensure work is completed according to company standards. Help maintain accurate records, notes, checklists, and operational information. Assist with inventory, equipment, and supply coordination as needed. Help onboard and support new team members by reinforcing company procedures and expectations. Promote a positive, professional, and team-oriented work environment. Perform other operational and administrative duties as needed. What We're Looking For The ideal candidate is someone who: Is dependable, punctual, and takes ownership of their responsibilities. Has excellent attention to detail and takes pride in doing things correctly. Communicates clearly and professionally with both employees and customers. Is comfortable working in a fast-paced environment where priorities can change throughout the day. Can manage multiple tasks and stay organized without constant supervision. Is comfortable working with cleaning crews and visiting residential construction sites. Has strong problem-solving skills and a "let's figure it out" attitude. Works well as part of a team and is willing to jump in wherever needed. Is comfortable using a smartphone, email, scheduling systems, and basic computer applications. Understands the importance of customer service and representing the company professionally. Is willing to learn and grow with the company. Qualifications Previous experience in operations, field services, construction, cleaning, hospitality, property services, or a related industry is preferred. Previous supervisory or team-lead experience is a plus. Strong organizational and communication skills. Ability to prioritize tasks and manage multiple responsibilities. Ability to work independently while also collaborating effectively with a team. Valid driver's license and reliable transportation required. Ability to travel locally between job sites as needed. Ability to work Tuesday through Saturday, beginning at 6:00 AM. Why Join Ultimate Impression? At Ultimate Impression, our success is built on the people who show up every day and take pride in what they do. We are a growing company with a strong reputation in the residential builder community, and we value employees who are dependable, hardworking, professional, and committed to quality. As we continue to grow, there are opportunities to take on additional responsibility and develop your career within the company. Come Grow With Us! If you're organized, dependable, hardworking, and enjoy being part of a team, we'd love to hear from you. Join Ultimate Impression and become part of a company that has been building strong client relationships and delivering quality service since 2007. Apply today—we look forward to meeting you!

Pay:

$18.00 - $22.00 per hour Expected hours: 40.0 per week

Work Location:

On the road