HR Operations Coordinator

HR Operations Coordinator

HOUSING AUTHORITY OF THE CITY OF NEWARK - 5.0

Newark, NJ Job Details $45,000 - $55,000 a year 18 hours ago Qualifications Computer literacy Customer inquiry handling Full Job Description SUMMARY Under the direction of the Human Resources Director, the HR Operations Coordinator is responsible for supporting the daily administrative and operational functions of the Human Resources Department to ensure continuity, responsiveness, organization, and efficient workflow coordination. This role serves as a central point of coordination for HR intake, records management, employee inquiries, HR operational support, onboarding administration, departmental tracking, and general office workflow activities. The HR Operations Coordinator also assists with departmental programs, events, communications, and administrative continuity efforts. All activities support the Human Resources Department's mission to provide responsive, accurate, and consistent HR services that enable the Newark Housing Authority to meet its operational goals and deliver high-quality service to constituents. The Coordinator also performs other related duties as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. Serves as an initial point of contact for employee HR-related inquiries and routes matters appropriately. Coordinates HR office workflow activities, intake requests, tracking logs, and follow-up communication. Maintains and organizes employee personnel files and related HR documentation systems. Supports onboarding and new hire administrative processes, including document collection and tracking. Provides administrative support for HRIS functions, data entry, and workflow coordination. Assists with invoice routing, departmental tracking, and administrative coordination activities. Supports departmental communications, scheduling, reporting, and operational follow-up tasks. Coordinates HR-related programs, employee engagement activities, and departmental events. Assists with records management and retention practices in accordance with organizational requirements. Supports payroll and benefits workflow coordination, as assigned. Maintains confidentiality of employee and organizational information. Assists with development and maintenance of operational procedures and tracking systems. Performs other duties as assigned.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service:

Demonstrates professionalism, responsiveness, and a service-oriented approach when interacting with employees and stakeholders.

Organization and Coordination:

Demonstrates strong organizational skills and the ability to manage multiple priorities, deadlines, and workflow activities.

Effective Communication:

Conveys information clearly and professionally both verbally and in writing.

Responsiveness and Accountability:

Demonstrates reliability, follow-through, and ownership of assigned responsibilities.

Confidentiality and Professionalism:

Handles sensitive information with discretion and professionalism.

Operational Excellence:

Supports efficient processes, structure, consistency, and workflow coordination across HR operations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate's degree in Human Resources, Business Administration, or related field preferred. A minimum of two years of administrative, HR support, or office coordination experience preferred. Experience working in a fast-paced operational environment strongly preferred. Strong organizational, communication, and customer service skills required. Experience maintaining confidential records and documentation systems preferred. Working knowledge of HRIS systems, Microsoft Office Suite, and office workflow processes preferred. Job Competencies Knowledge of general human resources office procedures, workflow coordination practices, and records management processes. Knowledge of customer service principles and ability to professionally respond to employee and stakeholder inquiries. Ability to coordinate multiple administrative and operational tasks simultaneously while maintaining accuracy and organization. Ability to maintain confidential employee information and exercise discretion in handling sensitive matters. Ability to establish and maintain effective working relationships with employees, supervisors, vendors, and external stakeholders. Ability to maintain organized personnel files, tracking systems, and related HR documentation. Ability to support onboarding, HRIS, payroll, benefits, and administrative workflow coordination activities. Ability to communicate clearly and professionally both orally and in writing. Ability to identify workflow issues, prioritize tasks, and support operational continuity in a fast-paced environment. Working knowledge of Microsoft Office Suite, HRIS systems, and general office technology. Ability to support departmental programs, employee engagement activities, and organizational events. Ability to adapt to changing priorities and operational demands while maintaining professionalism and responsiveness. Language Skills Ability to read, analyze, and interpret general business correspondence, policies, procedures, and reports. Ability to communicate effectively with employees, supervisors, and external stakeholders. Computer Skills To perform this job successfully, an individual should have strong computer skills (MS Word, MS Excel, MS Outlook, and HRIS systems).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment with moderate noise level.