Key Responsibilities :

Provide exceptional customer service to Empire Dermatology patients Schedule patient appointments and procedures with accuracy and attention to detail Manage a high-volume, multi-line phone system (up to 60+ calls daily) Answer patient questions and route inquiries appropriately Collaborate with both Imperium Healthcare Consulting and Empire Dermatology team members in a supportive, fast-paced environment

You May Also Be Asked To Help Support :

Opening and closing the office, ensuring a clean, organized, and welcoming environment. Greet patients, verify and update their information, and efficiently check them in. Manage electronic health records (EHR), patient portals, and insurance information. Collect payments, perform insurance eligibility checks, and prepare patient charts. Distribute reports, send referrals, and maintain accurate filing of closed encounters. Perform other duties as assigned to support smooth office operations.

Qualifications :

High School Diploma or GED required Prior customer service experience preferred (healthcare experience a plus) Strong communication skills, attention to detail, and a team-oriented approach We offer a complete benefits package including : Health, dental, and vision insurance - no waiting period to enroll EZaccessMD - free urgent care benefit 401K plan with 3% employer contribution Paid time off and paid holidays ESI Employee Assistant Program (EAP) Employee referral program

About Imperium Healthcare Consulting and Empire Dermatology :

Imperium Healthcare Consulting provides comprehensive non-clinical support to Empire Dermatology, including practice management, human resources, scheduling, billing, front office operations, and a full range of administrative services. We ensure seamless day-to-day operations, enabling Empire Dermatology to focus on delivering exceptional patient care. Our team is committed to accuracy, organization, and outstanding service, working behind the scenes to help the practice run efficiently and effectively. Empire Dermatology is a comprehensive dermatology center with locations in East Syracuse, Camillus, Fulton, Oneida, and North Tonawanda, New York. Our practice focuses on the full spectrum of dermatologic care, including skin cancer treatment and aesthetic procedures. Our mission is to deliver high quality comprehensive products and services to the local and extended community with excellence, compassion, and competence Our shared values:

Compassion, Accountability, Integrity, Collaboration, Emotional Intelligence and Resilience Pay:

From $18.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Paid time off Referral program Vision insurance Application Question(s): Are you available to work the full schedule required for this position, Monday through Friday, during the hours listed in the job posting? Do you have experience handling a high volume of incoming and outgoing phone calls in a professional setting?

Education:

High school or equivalent (Required)

Experience:

customer service: 1 year (Preferred) Ability to

Commute:

Liverpool, NY 13090 (Required)

Work Location:

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