Position Summary Empire Solar is a fast-growing solar energy company that works with homeowners across all of New York State, helping them switch to clean, renewable energy while lowering their electricity costs. We are seeking an Operations Specialist to oversee the successful execution of residential solar projects from contract through Permission to Operate (PTO). This role is responsible for managing day-to-day operations, ensuring projects remain on schedule and within budget, coordinating cross-functional teams, and maintaining exceptional customer satisfaction throughout the installation process. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is passionate about delivering operational excellence while maintaining the highest standards of safety and compliance. Key ResponsibilitiesProject & Operations Management Oversee residential solar projects throughout the entire project lifecycle, from planning and permitting through installation and Permission to Operate (PTO). Coordinate with internal departments including sales, engineering, permitting, scheduling, procurement, and installation to ensure seamless project execution. Monitor project timelines, budgets, and operational performance while proactively addressing delays or obstacles. Develop and improve operational workflows that increase efficiency, reduce costs, scale solutions, and improve the customer experience. Permitting & Regulatory Compliance Ensure all projects comply with applicable local, state, federal regulations, and industry best practices. Oversee permitting activities and maintain strong working relationships with municipalities, inspectors, Authorities Having Jurisdiction (AHJs), and utility companies. Coordinate planning board and zoning board applications and approvals on behalf of customers. Serve as the primary point of contact between customers, municipalities, and regulatory agencies throughout the approval process. Utility & Interconnection Coordination Manage utility interconnection requirements from application through final Permission to Operate. Coordinate electrical disconnects, reconnects, meter changes, and inspections with utility providers and homeowners. Work closely with utility representatives to resolve issues and minimize project delays. Team Leadership Lead, mentor, and support cross-functional operations teams to achieve departmental goals. Foster accountability, collaboration, and continuous improvement throughout the organization. Establish operational metrics and regularly review team performance. Vendor & Customer Management Build and maintain relationships with subcontractors, vendors, municipalities, and utility partners. Negotiate vendor pricing and service agreements to improve project profitability. Ensure customers receive timely communication throughout the installation process while maintaining a high level of satisfaction. Resolve escalated customer concerns in a professional and solutions-oriented manner. Performance Expectations Successful candidates will demonstrate the ability to: Deliver residential solar projects on time and within budget. Maintain high levels of regulatory compliance and safety. Build strong relationships with municipalities, utilities, and customers. Improve operational efficiency through process optimization. Minimize permitting and interconnection delays. Lead teams that consistently achieve operational and customer satisfaction goals. Impact This position plays a critical role in ensuring Empire Solar Solutions continues to deliver high-quality residential solar installations efficiently and responsibly. The Operations Specialist directly influences project execution, customer experience, regulatory compliance, and the company's ability to scale while supporting New York's transition to clean energy.

Pay:

$45,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Parental leave Referral program

Work Location:

In person