Fallen Timbers Job Summary:

Assists the Scheduling Supervisor in managing the daily activities of the scheduling team and oversees in the absence of the supervisor. Supports in training new employees, orienting associates in processes, education, and other special projects. Utilizing a variety of resources, facilitates the scheduling of multiple departments, including related ancillary and diagnostic services, pre-operative tests, appointments, and classes. Shares information with appropriate resources to ensure smooth processing of patients.

Essential Functions:

Obtains appropriate patient data to ensure procedures are scheduled accurately and to facilitate smooth patient registration and insurance verification process. Works with physicians' offices or other hospital departments to coordinate the scheduling of surgical cases, related ancillary and diagnostic services, preoperative tests, and appointments or classes. Gathers pertinent information from physicians' offices, surgical specialty coordinators, and other ancillary departments and vendors to accurately schedule surgeries with consideration for surgical case time, instrument and equipment conflict resolution, and other required resources. Notifies department staff and leadership of special equipment needs and requests. Serves as primary customer relations for system with all surgeon offices, specialty nurse managers and surgical specialty coordinators, notifying them of scheduling changes, class attendees, and daily case and appointment confirmations. Proactively reviews and monitors daily schedules for conflicts for multiple departments. This may include making accommodations for early requests, special room needs, or moving cases if needed to ensure smooth flow. Calls physicians offices or other departments to confirm and organize case load and other appointments. Alerts scheduling leadership of potential problems. Promotes teamwork through attendance in weekly team huddles and monthly staff meetings. Orients new scheduling coordinators as required. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

High School Diploma or GED (required) Associates Degree (preferred)

Licensure/Certification:

None Experience:

1 year of scheduling or staffing experience (preferred) 5 years prior surgical scheduling experience (required if exclusively supporting Surgical Scheduling team) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . 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