Systems Operations Support (SOS)

Location:

Westerville, OH (HQ office)

Compensation:

$55k-$65k/yearly

Benefits:

Health, vision, and dental insurance, PTO and Short Term Disability, Life Insurance, Paid Holidays, Weekly Pay, 401k with matching,

Tuition Reimbursement, Career Development Programs Travel:

Could be up to 25% based on needs About the Role- Crown Staffing is seeking an organized, service-minded professional to join our Operations team. The Systems Operations Support (SOS) position helps our offices use technology effectively by answering routine questions, troubleshooting common issues, maintaining trackers and workflows, coordinating vendor follow-up, and supporting training and system rollouts. You do not need to be an expert in every platform on day one. We are looking for someone who enjoys learning technology, solving problems, communicating clearly, and following tasks through to completion.

What You'll Do:

Provide first-line support for Applicant Tracking System (ATS), automated workflows, and other assigned operational tools. Troubleshoot common user, login, workflow, integration, and data-entry issues. Track questions and support requests through resolution and escalate complex issues when needed. Maintain approved workflows, system trackers, vendor records, and support documentation. Create and update SOPs, quick-reference guides, FAQs, and training materials. Assist with vendor follow-up, user training, system testing, technology rollouts, and process improvements.

What We're Looking For:

Two+ years of experience in customer service, operations support, staffing, software support, project coordination, or a similar environment preferred. Comfort learning multiple software platforms and helping others use technology. Basic Microsoft Excel or Google Sheets skills, including sorting, filtering, and maintaining trackers. Strong communication, organization, attention to detail, and follow-through. Good judgment, adaptability, and the ability to manage changing priorities professionally. Ability to travel occasionally to offices within the Crown footprint Pre-Employment Requirements- Employment with Crown Staffing is contingent upon successful completion of a job-related background check and drug screen, conducted in accordance with applicable law and company policy. When operating a vehicle on company business, a valid driver's license and driving record acceptable under company policy are required. Interested in joining us? Apply to learn more about the position and our team!

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. About Crown Staffing Crown Staffing is a staffing and recruiting company that unites character-driven people and companies so they can build rewarding careers and strong organizations together. In 2025, we employed over 29,000 professionals in industrial, manufacturing, administrative and healthcare jobs countrywide. Our relationships with top employers mean you'll learn about positions you won't find anywhere else. Discover the opportunity for meaningful work and a dynamic career when you work with Crown Staffing! Next Steps Thank you for your interest in our Systems Operations Support position! After applying, a member of the Crown Staffing team will contact you shortly. Have any questions? Shoot us a text or give us a call at (270) 889-9555! We're happy to answer any questions you may have. Crown Staffing is an Equal Opportunity Employer

M/F/D. INDGL

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person