Scheduler & Dispatcher Location:

Tulsa, OK Pay:

$20.00-$25.00 per hour (DOE)

Schedule:

Monday-Friday, 7:30 AM-4:30 PM Action Group Staffing is currently seeking a highly organized and customer-focused Scheduler & Dispatcher for a busy Tulsa client. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and excels at coordinating multiple priorities throughout the day. The Scheduler & Dispatcher serves as the communication hub between customers and field service technicians, ensuring efficient scheduling and outstanding customer service. Requirements High School Diploma or GED Previous scheduling, dispatching, customer service, or administrative experience preferred Strong computer skills, including Microsoft Office Excellent verbal and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong organizational skills and attention to detail Excellent problem-solving and conflict resolution abilities Professional and customer-focused attitude Ability to pass a background check and drug screen Responsibilities Schedule and dispatch field service technicians based on customer needs, technician availability, and service priorities Serve as the primary point of contact for customers, answering questions and providing accurate technician arrival times (ETAs) Provide daily updates to customers regarding service queue status Monitor technician schedules throughout the day and make real-time adjustments for emergency service calls or scheduling changes Maintain accurate work orders, service histories, and customer records Assist with processing material requisitions and coordinating necessary documentation Finalize customer quotes and support billing processes Generate and maintain service reports and other administrative records Communicate effectively with technicians, customers, and internal departments to ensure exceptional service delivery Perform additional administrative duties as assigned #

INDT Scheduler & DispatcherLocation:

Tulsa, OK Pay:

$20.00-$25.00 per hour (DOE)

Schedule:

Monday-Friday, 7:30 AM-4:30 PMAction Group Staffing is currently seeking a highly organized and customer-focused Scheduler & Dispatcher for a busy Tulsa client. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and excels at coordinating multiple priorities throughout the day. The Scheduler & Dispatcher serves as the communication hub between customers and field service technicians, ensuring efficient scheduling and outstanding customer service.

RequirementsHigh School Diploma or GED Previous scheduling, dispatching, customer service, or administrative experience preferred Strong computer skills, including Microsoft Office Excellent verbal and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong organizational skills and attention to detail Excellent problem-solving and conflict resolution abilities Professional and customer-focused attitude Ability to pass a background check and drug screen ResponsibilitiesSchedule and dispatch field service technicians based on customer needs, technician availability, and service priorities Serve as the primary point of contact for customers, answering questions and providing accurate technician arrival times (ETAs) Provide daily updates to customers regarding service queue status Monitor technician schedules throughout the day and make real-time adjustments for emergency service calls or scheduling changes Maintain accurate work orders, service histories, and customer records Assist with processing material requisitions and coordinating necessary documentation Finalize customer quotes and support billing processes Generate and maintain service reports and other administrative records Communicate effectively with technicians, customers, and internal departments to ensure exceptional service delivery Perform additional administrative duties as assigned #INDT