A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
Under close supervision, the Scheduling Coordinator uses company systems and processes to schedule, reschedule, cancel appointments, and handle related services. The role reviews case details to determine the appropriate medical specialty for appointments when not provided by referring party and sends notifications to clients and related parties for scheduled, rescheduled, and cancelled appointments, delivering exceptional customer service at all customer touch points.
Essential Duties and Responsibilities:
Schedule medical evaluations, transportation, translation, and ancillary services (e.g. MRI, EMG, X-RAY, etc.) Perform telephone and written client interactions Ensure appropriate provider utilization by location and provider level Identify appropriate provider specialty to utilize based on provided injuries Maintain organizational benchmarks Conform to client Service Level Agreement ("SLA") Perform other duties and responsibilities as assigned
Competencies:
Strong verbal and written communication skills Excellent customer service skills with ability to critically evaluate and resolve problems Strong computer skills Proven ability to plan and organize workload Ability to manage competing priorities in a fast-paced, work environment Ability to excel at details, multi-tasking, and working with a high sense of urgency Work well in a team-oriented, work environment Education and/or
Experience:
( includes certificate & licenses ) High School diploma, or equivalent (GED) 0 to 1 year of experience in the field of Independent Medical Evaluations, or insurance-related claims (e.g. Workers Compensation, Personal Injury or Disability) preferred Experience with electronic scheduling and logistics management systems preferred This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. QTC Commercial Services is an Equal Opportunity Employer. The company has an ongoing commitment to the creation of a workplace free of discrimination, harassment, and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
Job Type:
Full-time Pay:
$21.00 - $23.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s):
